Contact: 01287 644 211

What Thousands Say

R.J. Veal – “A very friendly reception and efficient examination. I bought some nice spectacles for a reasonable price.”

L. Ord – “Loftus Optical did a first class examination and I am highly satisfied with my glasses.”

Katie – “Very helpful staff.”

John Mark Dorgan – “The staff are excellent at their job, very friendly. I was able to get or buy a pair of glasses for a reasonable price as I am unemployed. The service from the staff was outstanding. They also gave me great advice on my eyesight. I would be more than happy to use Loftus Optical again in the future.”

Pam Bennett – “Loftus Optical is a great example of a community-based business going the extra mile for its customers.”

David B. Welford – “The service I received was very good, both from the Optician and reception. Everything was fully explained in an easy to stand language.”

Doreen Stimson – “A very good service. Time and care was taken with my examination. It is also nice to have an Opticians within walking distance.”

Mrs L. Rex – “I called in as I was passing and was offered a test there and then which was great. The test was thorough and explained at each stage. I got a very good discount on my glasses and they were ready within the time stated. On collection they checked for fit and comfort and made some minor alterations which was brilliant. A first class service, I recommend them wholeheartedly. Lucky Loftus, top notch Opticians.

Phyllis Chadwick – “I was very happy with the service I received, my new glasses are great and I would recommend Loftus Optical to friends and family. John and the girls were very friendly and made me feel very welcome.”

Ian Scott – “I was very pleased with the service I received and the very professional examination and would recommend you to anyone. Thank you.”

Anonymous –“I was very happy with my test. Excellent.”

Mrs Bell – “I liked the personal touch. While waiting for my husband who couldn’t drive at the time, I was given a nice cup of tea both times, even though the receptionists were busy. They were both friendly and cheerful.”

Keith Atterley –“Very friendly, helpful and professional service. I will use again and have recommended others already to Loftus Optical.”

Kathleen Harland – “I was happy with the service and it is good to have an Optician in the town and I hope it is successful.”

Anonymous –“I found the staff very pleasant and also thought they were very smart. The place was very clean and tidy. This is something I noticed straight away.”

J.R. Hoggarth – “The staff are very polite and helpful. The examination was very thorough and my new glasses were ready in 5 working days.”

Mr & Mrs Lightbody –“We were both extremely pleased with our treatment and the resulting spectacles. We would both be delighted to continue dealing with Loftus Optical providing the Optician does not change. He was the one who impressed us as he listened and took his time in dealing with us. Reception/back up staff were caring and friendly. Well done.”

Anonymous –“The service here is far better than the larger Opticians. I will not be going back to Specsavers.”

Mrs T. Bailey –“I would recommend Loftus Optical to anyone. I had a thorough eye examination and everyone there was very helpful, even when I had a problem after I had my glasses. I had more tests to get it sorted and there is a good aftercare service at no cost to you. Very happy.”

Mrs Hodgson –“I would like to say your practice is excellent. I would advise anyone to come to you. Good luck.”

Mr J. Toulson –“Because you are local I was able to arrange an appointment which fitted in with my work schedule. I prefer to give my custom to a Loftus shop. Lovely to see a new business in the town. Hope you do well.”

Anonymous –“A very friendly and thorough examination, better than I had ever had before, with excelled professional treatment.”

Anonymous –“Very thorough examination, friendly staff and very helpful.”

Mrs Spooner –“A friendly, efficient service.”

Mrs Szutrak –“I was extremely satisfied with my visit to the Optician. He was very thorough with my examination. I will definitely use him again. My glasses are perfect.”

G.M. Westlake –“I would thoroughly recommend Loftus Optical, excellent service particularly with aged relatives who needed a domiciliary eye test.”

Tom Porter –“A great service geared to customer needs in a welcoming and friendly environment. Eye examinations are carried out in a timely and professional manner. A personal service that cannot be matched by larger chains. Well done!”

Mrs Denise E. Nesbitt –“I am a keen supporter of local businesses, so when I needed new glasses I called in to Loftus Optical, whilst I had a recent prescription the fact that Loftus Optical was on my doorstep meant my glasses would be ready sooner. The prescription I had in my possession had been carried out in what I felt was a hurried manner. Loftus Optical checked my eyes thoroughly and the suggestions made regarding my new glasses meant I could have the rimless range I had wanted but had been told previously that they were unsuitable for my prescription. I felt the time and care I received (on New Years Eve as well) was excellent and I was thoroughly impressed with the subsequent phone calls and follow-up to ensure my glasses were in store in a matter of days. I feel Loftus Optical is an asset to our High Street and surrounding villages. I would highly recommend the friendly, informed, efficient service to all who may need the service of an Optician in the near future.”

Belinda Dobson – “I received a thorough eye examination and was dealt with by welcoming staff. If people want a price competitive and friendly service then they should look no further!”

Janice Bailes –“I used Loftus Optical as they are easy to get to with being in my village. I was very pleased with the service I received.”

Donald Rose –“I highly recommend Loftus Optical for all your spectacle and eye sight needs. The service is excellent and professional and deserves the support of Loftus residents.”

Mrs C. Ryder – “When I needed an eye test recently I decided to go to Loftus Optical because I like to use the local businesses as much as possible. I was very pleased with the service I received; all the staff are friendly, welcoming and approachable. The eye examination was very thorough, all the procedures were explained and I was satisfied with the advice I was given. If I have a problem with my eyes or glasses at any time I will have no qualms about popping in for advice. I would be happy to recommended Mr John Prouse at Loftus Optical to anyone needing an eye examination.”

Mr Trevor Wilkinson – “I first came to Loftus Optical to assist with my mothers appointment and whilst there I was impressed with the service. I was not too happy with my own optician so I was more than happy to transfer my custom. This is a decision that I have not regretted.”

Anonymous – “I was made to feel very welcome. It was such a pleasant experience; I would gladly go every week!!”

Mrs Margaret Whitehead – “Wonderful to have expert optical advice in East Cleveland and aftercare. Professional to the point my eyes were scanned at James Cook within two weeks, on the recommendation by John Prouse that the scan was needed. The scan showed up Macular Degeneration just as John Prouse predicted. Although in early stages this will prove to help with my treatment.”

Violet Dales – “I was very pleased with the service I received and it is good to know you don’t have to go out of your own town to get this good service.”

Brain P – “I was thoroughly satisfied with the friendly and courteous service received and would recommend the practice and I will return there when I need another eye test or more glasses.”

Barry Scollett – “I was very pleased with the service at Loftus Optical and would certainly use them again.”

Anonymous – “Overall a very good service, better than Specsavers.”

Mr Steyert – “Friendly, efficient, polite, helpful. Would definitely recommend to family and friends. 100% satisfied.”

Terry Ord – “Loftus Optical’s the place to go. Get your eye test from a No 1 bro. Choose your frames from a big display – and the two pretty girls will wish you “good day”.”

Anonymous – “The service I received from Loftus Optical was excellent from both receptionist and Optician. They were both very helpful. There were plenty of frames to choose from and the prices were very reasonable. I have and would recommend Loftus Optical to both family and friends and plus it is on our door step for the people of Loftus. Thank you again.”

Mr L. Oakton – “I was very pleased with the service I received at Loftus Optical. The optometrist was friendly and courteous. He did not rush the various tests and made sure all the readings were accurate. He listened to what I had to say and his eventual diagnosis appears to be correct. I have had the spectacles now for about 4 weeks and I am very satisfied with them. I have no hesitation in recommending others to use this service.”

Maurice Jackson – “I was very pleased with the service I received from Loftus Optical. I would not hesitate to recommend them to anybody.”

Mr G.S. George – “Excellent service, with every step explained to me in a format that I could understand – not like some professionals using complicated language and phrases. Also the price was just as competitive as other eye retailers.”

Gilbert Hartshorn – “The service was very good and Susan was a great help.”

Mrs I. Sly – “The service I received was excellent, both in the eye examination and in choosing my new glasses. Plenty of time was taken and was not rushed in any way. I will be returning again for my next eye test.”

Anonymous – “The eye examination was thorough. The staff were extremely friendly and helpful. I was satisfied from day 1 to the end. It is nice to know we have a good optician in Loftus.”

Anonymous – “Very thorough examination, and for a change from other opticians I have used, I was explained to what was required and not pushed into buying new spectacles whether I needed them or not – what a refreshing change. Well done! Happy customer .”

Paul Miller – “Very clean, welcoming and efficient service.”

Mr N. Gray – “This was my first visit to Loftus Optical – the service I received was excellent and I will certainly recommend this practice to all my friends. Thank you all.”

Kristina Davies – “I would not go anywhere else now, I have always found the staff very helpful and cheerful, I also never left not knowing what was what. The optician ALWAYS takes the time to explain everything as we went along and was always happy to answer any questions I have. I am also extremely happy with the way my grandson was handled on his very first eye examination, it was a big deal for him as he is autistic but he was very happy with his new ‘Star Wars’ glasses.”

Mr Morrison – “I found that the eye test was very thorough and not rushed. Everything was explained and the recommendations were very helpful. The staff were also very friendly and helpful. Thank you.”

Anonymous – “A full check up on my eyes at the required time – a quick efficient service at an affordable price. Would certainly consider a further visit to this practice at a future date.”

Anonymous – “Felt very comfortable. Very pleased all round. Thank you.”

Mrs Kraus – “Loftus Optical is a very welcome addition to the high street, offering accessible, friendly, local service.”

Mr C. White – “My wife was completely satisfied with the service you gave her and recommended you to me and I too have no complaints. We hope your business is a complete success. We need you in Loftus.”

Eric Norton – “I was treated very well and was listened to when explaining various eye complaints. Treatment if needed was explained in detail. I have recommended you to all my friends. It was the best service I have ever received.”

June Webster – “I found your practice very helpful, the staff friendly, the premises bright and modern and I would definitely recommend you to my friends and relatives.”

Anonymous – “The service I received was very good, the atmosphere was also relaxing. My glasses are perfect, I didn’t think I could get away with varifocals but I do and I can see now!”

Carol Chipchase – “I received excellent service and would definitely recommend Loftus Optical. Brilliant.”

Jane Sinclair – “Excellent service – punctual, friendly, thorough – I was very impressed and felt valued and well cared for as a new client.”

Anonymous – “Mr Prouse gives a very good eye test – and is very thorough. May his business grow and prosper in Loftus.”

Anonymous – “The service was very good.”

Anonymous – “Just very good!”

Anonymous – “I went without an appointment and was seen right away. I was recommended by my doctor. The service was first class and so was the advice. Thank you.”

Mrs Chris Rowe – “All in all I was very pleased with the service I received.”

Anonymous – “I was very impressed with the thoroughness of my eye test and the time allocated to it. The equipment and technology used was bang up to date and the results were all clearly explained to me. I would have no hesitation in recommending Loftus Optical to anyone.”

Anonymous – “Loftus Optical are a highly efficient, friendly, approachable, caring and welcoming practice – the height of professional high class service with the highest class of making you feel like a valued customer, however low your income. Praise and recommendation cannot come higher – the rumours are correct – they are and asset to Loftus and we are very lucky to have them in our town. Thank you Loftus Optical, for caring about our eyes, our pockets and our feelings. Please don’t hesitate to try them for yourself.”

David Smelt – “Great service from a friendly “local” optician. I can recommend Loftus Optical to all.”

Simon Sheard – “I have been to high street opticians before but I felt I got a more thorough and personal service at Loftus Optical.”

Anonymous – “I received very good and understanding treatment throughout my visit.”

Mr Hogarth – “Good service – friendly – polite. Good choice of spectacle frames. Relaxed atmosphere. Would recommend the practice to others. Will come again.”

Eddie Baier – “I was particularly pleased that you had the facilities to give an in-depth eye examination. I was very pleased with the service and felt I was given a thorough examination and certainly given a lot of time.”

Anonymous – “I received very good treatment (despite coming on wrong date). All very kind – one little thing, not really important – but a magazine or newspaper while waiting would be nice! (Probably not reading it but making you feel calmer). Best wishes from a happy customer.

Anonymous – “Very good service and good staff. The man knows what he is doing and talking about. Keep up the good work. Loftus needs more professional people like you.”

Mrs M. Theaker – “Impressed by the efficiency of the Optician. Surroundings spacious.”

Mr Woodwark – “I was made to feel very comfortable and not rushed into making an expensive mistake. Wonderful to know that I can get help if needed quickly. Made to feel at home. Happy to use the practice again.”

Margaret Jackson – “It was my first visit. I found all the people involved from booking my appointment, testing, selecting and fitting my glasses very professional and friendly.”

Margaret Oakton – “I cannot fault the service; all the staff were efficient, friendly and helpful. Mr Prouse in particular was very patient in answering all my questions and explaining what was causing my problems.”

Mrs Iris Crooks – “I am very pleased with my new specs and could not be more satisfied.”

Mrs Garland – “Excellent service and quality. I would recommend this practice to anybody. This has made a great difference to Loftus as you don’t have to travel to get tested and glasses.”

Brenda Easton – “First class service. Pleasant kind staff.”

Mrs Darcy – “I found the practice very helpful and I don’t have to travel and look for a parking space and it’s local. It’s what we’ve always needed in Loftus.”

Mary Harland – “I felt I was viewed as a person and an individual, not just another sale! My new glasses are super and so comfortable.”

Anonymous – “I chose Loftus Optical because it was a local practice. The optician and staff were excellent and provided a good service. My husband and daughter both had eye tests the same day and were treated the same as I was. Excellent service.”

Tony Hare – “It is good to have a local shop giving good service and advice at a price which is very comparable to high street businesses.”

Mr C. Ward – “The care and attention I received was first class and friendly. I would definitely recommend friends and family.”

Heather Rowland – “From my first telephone enquiry, through to collecting my new spectacles, I have been really satisfied with the service and professionalism from the practice and great after-sales service. I have recommended it to several friends and we all agree it is just a short bus ride from Whitby!”

Anonymous – “From walking in to book my appointment, to walking out with my glasses I felt welcome.”

Mrs Bainbridge – “Was highly satisfied with the service I received. Much more convenient not having to travel to Middlesbrough. Thanks.”

Mary Whiteley – “I found the staff very helpful and friendly. A very nice atmosphere. Would recommend you to my friends.”

Andrew Wiles – “I was very happy with my visit to Loftus Optical. I had a thorough examination and was given excellent advice. My new glasses took about 1 week and are A1. Thank you.”

Neil Beckworth – “I was referred to Loftus Optical by a friend who said she had received fantastic service both during the examination and after. I found the optician to be very knowledgeable, professional and I felt immediately at ease. I also found the other members of staff to be helpful and accommodating. Everything surrounding the test itself was thoroughly explained to me. I also found any costs incurred were reasonable. Overall I feel that I received a fantastic service and will happily and without hesitation recommend Loftus Optical to friends and family.”

Colin Bainbridge – “I was very pleased with the way John explained and showed me the photo he had taken of my eyes.”

Mrs Gwenda Wilson – “I received excellent treatment and have already recommended you to friends who have now been to your practice. I am very pleased with my new glasses.”

Sheila Jackson – “I was really pleased with the service I received.”

Mrs Myrtle Fishlock – “I found my consultation very thorough and was put at ease throughout. The tests were all explained completely and understandably. I didn’t feel at all pressured into purchasing my spectacles but I’m delighted that I did buy them and I’m very happy with my purchase.”

Derek Miller – “Outstanding service. Totally professional… and local! No further comment necessary.”

P.M.J – “I was very impressed with the examination. The optician took time whilst explaining to me what procedure was going on during the examination.”

B.M. Thomas – “Just what was needed in Loftus; a new opticians with excellent service provided from all. Will be recommending to family and friends.”

Donna George – “I would definitely return as the staff were all very friendly, helpful and professional. I am really pleased with my new glasses, they are amazing. Thank you.”

Mrs M. Lyon – “I was very happy with the prompt efficient service I received by all of the staff. Would recommend them to everyone.”

Brenda Hare – “In the past I’ve always gone to Specsavers, Whitby for my optical needs and eye tests where I’ve enjoyed their great value for money and offers and I was rather sceptical about change but Loftus Optical would be a lot handier being on my doorstep. I found John Prouse to be even more thorough in his eye examinations using the most up-to-date equipment. Although stock of frames seemed smaller I found enough choice in both style and value. The staff were very friendly, very efficient and very helpful, I never felt rushed or under any pressure to buy and it’s great to be able to pop in anytime for an MOT service. I would definitely recommend Loftus Optical to anyone.”

Anonymous – “Staff are friendly and very helpful. Excellent eye test. Good choice of designer frames. The practice is modern, clean and calm.”

Gordon Wilson – “A very good examination and first class treatment in the exam room. Everything explained to me as to what I would need and what I could expect in my next exam with photos of eyes and comparison in two years time.”

Mike & Pauline McCabe – “We are extremely satisfied with the thorough eye test given and patience displayed by Mr John Prouse on our first visit. The variety of frames to choose from for both myself and my husband proved challenging but the help and guidance displayed by assistant Susan was greatly appreciated – result, satisfied customers who will definitely return.”

David Garbutt – “A very efficient and professional service.”

Anonymous – “I recently had my eyes tested at ‘Loftus Optical’. I found the service of a very high standard. Staff were friendly and helpful. Time was taken to make sure that I received the right glasses for me and that my eyes were as healthy as possible. I would be very happy to use this service again and would recommend it to other people. Thank you.”

Pam Lees – “I was very pleased with both the service and my new glasses. I have recommended you to friends, work colleagues and family members.”

Anonymous – “Very happy with the service – nothing was too much trouble. Would definitely use them again.”

Anonymous – “I was very satisfied with the thorough way my eyes were tested and in a warm and friendly way. I think the glasses I got are about the best I have had, both in fit and sight.”

Mr Shaw – “Very pleased with the whole experience, the glasses are great. It’s nice when you don’t have to go by bus.”

John Connolly – “I had previously used a nationally-franchised branch of a well known (and heavily advertised) company and I felt I should support a local practice. This proved a very good decision as I was treated in a friendly and personal way – something that one does not experience when dealing with a large impersonal group.”

George Webster – “I was quite happy with the young receptionist and the optician was thorough with the eye test.”

Anonymous – “It is very good to have such a good service in Loftus. I have spread t he word to my friends. It is better than having to travel out of town.”

John Allinson – “The staff are all so helpful and the eye examination I received was extremely thorough. Also the choice and range of spectacles was very good. Plus the aftercare with cleaning and maintenance of your glasses is excellent. Always feel welcome in the shop. Excellent service. Thank you to John Prouse and the staff.”

John Stearn – “Visited Loftus Opticians for the first time. The service was outstanding, a real credit to the profession from booking a eye test to receiving my new glasses. Outstanding quick and easy service. Wish you well for the future.”

Amy Beedle – “I have been having my eyes tested since I was 5 years old and John Prouse is one of the most thorough opticians I have ever used! Highly recommended!”

Ian and Ann Wright – “We were very impressed with the service and examinations at Loftus Optical. Our new prescriptions are excellent and we would definitely recommend this opticians to friends and family.”

John Wilkinson – “I visited your practice because I needed some safety glasses for work. I called in to arrange an appointment but the optician had a free slot and I was seen straight away. I had a thorough examination and he explained everything very well and made it easy to understand. I not only bought the safety glasses but bought a new pair of glasses also as the eye test revealed that my eyes had deteriorated. I would have no problem recommending John who gives an excellent service.”

Mrs Harris – “Excellent service.”

Mr M. Franks – “I received excellent service. I was treated as if I was important. Mr Prouse was very patient and understanding. I was made to feel that I was not pushed into any decision I didn’t want to make. A very relaxed atmosphere.”

J. Amos – “I thought the optician John Prouse was very good, he made me feel relaxed and he was an easy man to talk with. His examination was thorough and it wasn’t rushed, he was a pleasant friendly man. The staff were also pleasant and friendly and may I add very pretty, their attitude was positive and the service was good, not rushed and they were very helpful. I’m on benefits but I was treated no different. I’m well happy with the service and my new glasses. I can now see, thank you.”

Anonymous – “The service and examination and is excellent. I brought my wife along and she is also very pleased with her spectacles.”

Joyce Hugill – “Excellent service – thank you to all.”

Mr T. Newton – “I attended the practice without prior appointment and expected to have to come back days later, however I was seen almost immediately and received excellent service. Everything was explained to me and I came away satisfied and looking forward to receiving my new glasses, which arrived about ten days later. Brilliant.”

Jill Mudd – “Attention to detail was excellent. Friendly atmosphere made me feel very relaxed, although I was nervous about going in. My glasses were there in about two days!”

Anonymous – “Made to feel welcome and best eye test I have had.”

Jean Mary Taylor – “Loftus opticians were efficient, polite and mostly very friendly.”

Mr G. Bowers – “A very satisfied customer. I will certainly recommend your service.”

Ian Walker – “Thanks Mr John Prouse for coming to Loftus with your practice, Loftus needed you. Sue and Jodie are good at what they do. Thanks and good luck.”

Mr Lee Ward – “The service I got was superb, all staff very friendly and helpful, a massive 11 out of 10. Keep up the good work team.”

Mr Wilkinson – “It’s great having a local and friendly optician in Loftus. A very professional service is delivered, I would recommend Loftus Optical to anyone.”

Anonymous – “Fantastic service – very relaxed visit. Mr Prouse explained everything he was doing and suggested a visit to check my eye muscles because of an incident of double vision. Very efficient – good choice of frames. Would recommend him to anyone – very pleased.”

Sarah McGreevy – “I was very impressed with the service I received at Loftus Optical. The examination was very thorough and the staff were very pleasant and helpful. I much prefer the welcome I received than the usual generic high street opticians I used to frequent.”

Mrs Heidi Goodall – “Excellent service from the off! Mr Prouse and his staff were all nice to deal with.”

Anonymous – “Very happy with service.”

Jill Stone – “Mr Prouse is the only optician I have felt at ease with and totally trusted and his staff put you at ease as soon as you walk in. You don’t feel as if you are just a number. Well done.”

Elizabeth Wright – “I was very pleased with the service. The staff were very friendly and efficient. Nothing was any trouble. The optician was very thorough and my eye examination was excellent. I would certainly recommend this practice to everyone I know. Thank you for your patience and kindness.”

Judith Wilson – “My eye examination was very thorough, it was not rushed and at no time was I made to feel uncomfortable. Mr Prouse was very patient and explained every part of the examination; what it was for and what my results meant. All the staff were knowledgeable and helpful. The quality of my new spectacles is excellent, and they came very quickly. I would never go back to the ‘big name’ opticians again.”

Mike Silkstone – “I was very pleased with the service I received from the team at Loftus Optical. Being a novelist and poet (and using my computer daily) good eyecare is essential and I feel confident about my eye examination, and more than happy with my spectacles. I wish Mr Prouse every possible success, and will certainly recommend him.”

John Reece – “I was particularly impressed that the optician took the time and patience to explain each step and the care taken at each stage of the examination. There was no pressure to purchase spectacles from the practice after my eye test.”

Mrs Bradley – “Very pleased with my glasses. Excellent service from start to finish. Would recommend to everyone.”

Glennis Money – “Very good and helpful, everything was explained, even referred to problems I had 2 years ago. Anything I didn’t understand was explained in detail.”

Miss Jean Page – “I received very good service and had a thorough eye test. I was referred to James Cooks’ eye department where happily I did not require treatment. The glasses were ready within a week and I am close to shop if I have any problems with glasses. All in all a very professional service which I would highly recommend.”

Anne Hamilton – “2 friends recommended Loftus Optical to me – and I have been extremely impressed with the service I received – second to none. Thank you.”

R.G. Brooks – “I would recommend Loftus Optical to anyone. Mr Prouse and his staff were first class.”

Anonymous – “The whole experience of my visit was first class. I felt that I was treated with respect and not talked down to. I am 100% confident that I have been given the best advice and I feel I can return if there are any problems with my purchase.”

Susan Bell – “Very impressed with the eye test I was given and am pleased with my new glasses and will use your practice again.”

Anonymous – “An excellent service with all aspects of a thorough test explained at each stage.”

Mrs Maxwell – “I found the service as good as people had said and didn’t feel that I was being rushed through the consultation at all. Will definitely come again.”

Anonymous – “My experience at Loftus Optical was very positive. The staff are friendly, welcoming, helpful and efficient. I would not hesitate to recommend them to friends and relatives. I am very pleased with my new spectacles and will certainly be returning when my next eye test is due. Thank you to all of you.”

D.B. Welford – “If you think you need spectacles Loftus Optical is definitely worth a visit. You get good service.”

Cathy Harland – “Welcoming atmosphere as soon as you walk in. Staff incredibly helpful. John Prouse the best optician I’ve ever been to!”

Pauline Heslehurst – “The service I received was first class. This is the first time I have noticed an optician near to my home. It is still a bus journey but I do not have to go to Whitby which gets very busy at times.”

William Ellis – “A very efficient practise and very friendly people. I would recommend this practice to anyone, very professional.”

Anonymous – “Great service by a local optician! A big bonus for Loftus!”

Brenda Bulmer – “I was happy with the friendly service I received, I was given a very thorough eye test and everything was explained to me as the test progressed. I left knowing I could always return with any concerns.”

Mr and Mrs Holden – “The whole practice were friendly and very efficient throughout the eye test. There was an excellent choice of frames over a broad price range.”

Norman Chester – “Small and friendly practice, so helpful staff, feel happy just calling in any time.”

Lorna Partlett – “This is my first ever eye test, I found the service excellent. I would definitely recommend to family and friends.”

Mrs Margaret Barley – “I cannot praise “Loftus Optical” highly enough! An excellent practice. From booking an appointment to receiving my spectacles, all aspects of your service have been “first class” and I was not treated as a nuisance when I came back a couple of times to have the frames “tweaked”. Thank you for your care. My husband will be booking an appointment in the next few weeks.”

Mrs Joan Cockburn – “You do not need to improve. Excellent.”

J.Schwec – “My husband and I were very pleased with the service and also my mother received a home visit which was excellent. We were given excellent advice and was not given any pressure into buying our spectacles at the visit.”

June Ward – “The staff are very very helpful and put me at ease. I would shout from the “rooftops” about the service received.”

Victor Gatenby – “Very very good service!!”

Graham Smith – “The service I received at Loftus Optical was excellent, the best I have ever had. Thank God I have found an optician who knows what he is talking about. I am now back on varifocals and the headaches have gone.”

Mrs Sheila Millett – “Mr Prouse and his staff were both very professional, friendly and very helpful. I would definitely recommend this practice. It is great to see a local business doing well, it is something we all should use and appreciate.”

Alan Hollinworth – “I found the service and cost equal to anywhere else I had used over the years.”

Dorothy Smelt – “Every time I have been to Loftus Optical the service is first class with friendly staff and great products. I would recommend this practice to anyone.”

Anonymous – “After having my eyes tested early this year the optician recommended to have my cataracts done. Now four months on I have had both done which have been a huge success with new glasses now only for reading. I am very grateful for the care and attention I received at Loftus Optical.”

Anonymous – “1. Good professional service by all members of the staff. 2. Liberal amount of time taken for examination (not in and out quickly). 3. I will use your services again.”

Anonymous – “Very helpful and pleasant.”

Mrs Cynthia White – “From my first appointment I found your practice to be excellent in all aspects, but earlier on in the year I had a field test and I felt it was in an inappropriate position and customers voices affected my concentration, but glad to say the problem was being solved at great speed. I look forward to future consultations.”

Mrs R. Pulford – “I have received the best care and attention on my visits to the practice and I am a diabetic and need the attention to my eyes.”

Anonymous – “This is the second time I have visited this opticians and on both occasions have had excellent treatment by both the optician and his staff. I would certainly recommend people to visit instead of going out of town. I already have recommended my husband and brother.”

Jeffrey Allison – “By doing a complete test you found a bleed in the back of my left eye and by going for injections you saved half my vision in left eye.”

Bernard Amos – “The most thorough test I have had from an optician. He explained everything clearly.”

Anonymous – “I am very satisfied with my glasses, would recommend your practice to anyone. PS – it is local (no travelling) – very important to me.”

Wendy Stokoe – “It is great to have a local optician that gives such excellent care and service. Thank you.”

Anonymous – “The receptionists are very good and polite. I like all the new equipment you have. Look after the girls they are the first ones we see.”

Ian Scott – “My wife and I have both used Loftus Optical for the last 2 years and find the service first class and would recommend them to anyone. Carry on the good work and I will be back when my next eye test is due.”

Mr Duka – “A very friendly practice always welcoming and helpful.”

Kathryn Horness – “Outstanding service from a small local firm. Pleasant, friendly and knowledgeable staff. A thorough eye examination with up-to-date equipment.”

G.W. Carling – “Very good.”

Anonymous – “The staff at the practice were very polite and helpful and made you feel comfortable. I did not have to wait long for an appointment when making one, and the care and attention they gave was brilliant and I am really happy I chose Loftus Optical. I would recommend them to anyone, as your sight is really important to young and old people.”

Mrs K. Clegg – “I wanted to support my local businesses and was very satisfied with the service I received and product purchased.”

Helen Newton – “Excellent care from yourself and all your staff made my visit a pleasure. Thank you.”

Neil Swinburne – “Absolutely brilliant service, everything explained as you went through your eye test. Very friendly and very helpful staff. Will certainly recommend to my friends and family.”

Anonymous – “A brilliant service. All the family go to Loftus Optical.”

Liz Yale – “Very good quick service – receptionists very friendly and helpful. Optician exceptionally good. Have recommended my mum to see you (Jessie Jones). My partner already sees you (Peter Jones). Very reasonable and affordable glasses. Very quick return on my glasses being ready.”

John Morrish – “The best examination I have ever had.”

Mrs B.L. Findlay – “My sight was so poor and I had cataracts in both eyes, a previous optician I used did nothing about it, at Loftus Optical Mr Prouse had recommended me to the hospital and in just 3 months I had both my eyes done and now enjoy very good sight. Thank you Mr Prouse and your team.”

Mrs Yardy – “A great service! Staff fantastic!”

Sheila Wren – “I had a very happy experience at Loftus Optical! I enjoyed the examination – it was pleasant instead of a chore. Would happily recommend you.”

John Stuart Grey – “Excellent service by all members of staff, thorough examination given with wide range of styles and frames, no pressure whilst making my selection. Spectacles were delivered on time and I’m very happy with the result. Well done Loftus Optical.”

John Flanigan – “Great service. Very friendly staff with a professional manner.”

Selina Allan – “Real quality service, affordable and thorough.”

Anonymous – “Mr Prouse and his staff at Loftus Optical I found to be friendly, professional and very thorough. I have never had a consultation lasting well over an hour before and was kept informed at every stage – my daughter and her children have already joined the practice and I would high recommend it to anyone.”

Anonymous – “Very caring and excellent service from both the staff and the optician. I would definitely recommend this opticians to all. Thank you.”

M.J. and P.E. McCabe – “Delighted with our purchases and we feel confident with the thorough treatment we received from a friendly and professional team. Thank you.”

Joan from Guisborough – “Pleasant optician practice. Good staff – treat with care.”

Derek Fields – “The professional, friendly, personal service received from Loftus Optical is just impossible to replicate at major multiple opticians. There is something reassuring about having your eyes tested by the owner of the business. I just can’t fault Loftus Optical!!”

Janet Noble – “I have always found the team to be really helpful. Mr Prouse gives you his full attention and you never feel rushed or that you are being a nuisance!”

Michael Pennock – “A very good experience all round and an extremely efficient and friendly practice.”

Mrs M. Matthews – “The service was excellent, everybody made you feel very welcome and nothing was too much trouble. Please stay in Loftus. Thank you.”

Mrs M.Whitehead – “Very satisfied.”

Mr Bowden – “Loftus Optical has a lovely team of staff. I felt very welcome and over all good service. Thank you.”

Mr E. S. Hood – “I was treated with great respect, as I treated them. I was also given all the advice and help that I required. The glasses that I received have been spot on in every way, no complaints. Loftus needed an opticians like this for years, there has never been a optician anyway as good in Loftus before.”

M.L. Coaten – “Nice and warm inside on a cold day. Polite, friendly helpful and service with a smile and professional. Excellent up to date equipment.”

Anonymous – “The optician recommended to have a cataract done, I have now had both done and a final eye test. I am delighted with my new glasses and can’t believe how improved my eye sight is. The optician and his team were extremely helpful. I find that having an optician in the town where you live most helpful.”

Mr Smith – “Excellent from going in the door to coming out with new spectacles. I would recommend to all who asked, and I will certainly be going again.”

James W. Hill – “The service towards me and the test was very good and everything was explained very well. Thank you for your help and service.”

Lynda Robinson – “You need more frames! You might like a web cam so one could see what the frames “look like!” Brilliant service.”

E. Hodge – “John Prouse does home visits and as I am elderly this is very convenient. He does an excellent job. (He also enjoys my lemon tart) – Brenda Thompson.”

Mrs F.H. Murrell – “Excellent service from start to finish. Very thorough eye test, found a problem with my eyes and referred me to doctors and then to a specialist. I was very pleased with the care I received and John Prouse is a very clever man at diagnosis, if I had not gone I would not have known I had a problem. He has now recommended me glasses for my cataracts. Good on him.”

Mr Gorman – “I was thoroughly satisfied with the help I received when I visited you for my new specs. You explained everything to the last detail (I was happy). Your staff also are very helpful. I am glad you came to Loftus.”

John E. Dadd – “The practice was highly recommended to me by a friend and I found the service very professional and efficient. I shall use this practice in the future.”

Mrs G. Hicks – “I was recommended by a friend and I just live down the road.”

Kathleen Heselton – “I will be back in twelve months time.”

Emily – “I found staff on arriving so very nice and helpful, eye test excellent. So very pleased I call in to make an appointment when I did this has been my second visit and can certainly recommend Loftus Optical to friends and neighbours.”

Anonymous – “The experience was professional, efficient, friendly and at no time did I feel rushed. I have already recommended Loftus Optical to friends.”

Pam Bennett COESI Charity (Centre of Excellence for Sensory Impairment) – “Loftus Optical provide a really good service both at the practice and in the community. Staff are welcoming and friendly and the practice keeps right up to date with the latest technology.”

Lorna Atkinson – “Very happy with the service from start to finish, I felt it was less stressful than the major opticians.”

Anonymous – “I was recommended by a friend, and in turn I have passed on my recommendations to a couple of my friends also. We have all been highly satisfied.”

Linda Condell – “Great service. Friendly staff. Pleased with the whole experience.”

Anonymous – “Extremely good one-to-one service. Questions asked where answered clearly, amicably and in depth.”

Mrs. Pam Blakeley – “I have been wearing glasses for about 30 years and I can honestly say this is the first time I have felt comfortable during the examination. I was not rushed or made to feel awkward when I asked to have some of the test repeated. Thank you.”

Mrs Mary MacKinnon – “I was very happy with my recent eye examination, it was very thorough, all members of staff were very helpful and polite. I would definitely recommend you to all my friends and family.”

Keith Lantsbery – “All our family receive excellent service from all the staff and eye tests. We recommend you to lots of people also after service is very good if you need any help.”

Heather – “All staff were helpful and polite thank you.”

J.Patton – “Did a thorough eye examination and discussed the results and what I needed. Staff was helpful when choosing glasses and were happy to alter them for a better fit later on.”

Gary Storr – “I had my eye test and was made to feel comfortable and relaxed through the whole process. Everything was explained clearly to me and the receptionist staff were also very friendly and helpful. Would definitely recommend to family and friends.”

Peter Jackson – “All members of staff are excellent in terms of efficiency, humour and appearance, a refreshing change on this day & age. I will definitely return.”

M.Hudson – “I found the staff to be very helpful, and professional in their work. I have had many eye examinations in the past but never one as extensive as this. I felt relaxed and confident that if there was anything wrong with my eyes it would be found and treated accordingly.”

Anonymous – “It is a pleasure to come to your practice and get first class eye treatment from you and your staff.”

Mrs Diana Pauli – “I have been very with Mr Prouse and his staff. It is good for Loftus and very handy.”

B.Blackham – “In the Daily Mail, Wed 10th June, page 17 – Ex ITV newscaster, Trevor McDonald has been paid a 5 figure fee for an elaborate one minute and ten second TV advert, shown on Channel 4, it’s for opticians Vision Express. It’s a strange advertisement taking in his career in Africa, N.Ireland and the Middle East – “Look after your eyes and your vision will last a lifetime.” Also Boots are advertising free prescription sunglasses for mam and dad, brother and sister etc, all very quirky ideas for people to call them. In my case, my specs serve as sunglasses, reading glasses, 3 miles to Saltburn Church and they are very attractive to look at. When you advertise “Loftus Optical” state, no gimmicks, just plain efficient dedication to our company.”

Lynn Johnson – “Excellent treatment and friendly staff.”

M.T. – “Bought a pair of Lindberg rimless glasses from Loftus Optical – best pair of glasses I’ve ever had. They’re so light, very clear and complimentary – just hope I don’t lose them!”

P.M Cole – “It’s great that I can just walk round the corner and I’m there. I am a bit stressed before I set off but as soon as I arrive I relax. The girls are great and even offer refreshments free of charge. John has a very calming voice and puts me at ease.”

D.W Underwood – “Having type 2 Diabetes I look forward to my annual check up. Great service.”

Anonymous – “The staff here are very helpful and friendly.”

Victor Stephenson – “I first met John Prouse at Whitby Specsavers when he would be employed by this firm and I was a customer. I thought that his manner and his professional approach to a customer was excellent. I am now a customer at Loftus Optical with the highest respect for John and the rest of the team.”

Carol Chipchase – “Fantastic service.”

Carole Shaw – “I was made very welcome as a valued customer rather than being on a conveyor and rushed through and the optician was very good and professional as was the staff.”

Carole Timmins – “The service provided at Loftus Optical by John Prouse and his team is second to none. Loftus can now boast of – one of the most forward thinking, customer centred opticians in the area. As a bonus – if one is needed – they serve up an amazing cappuccino! Thank you”

Anonymous – “I was very pleased with my appointment and will come back next year.”

Mrs J. Taylor – “Local people deserve our support. John Prouse is very understanding and helpful. He is continually improving his practice and has the latest equipment. I feel I have a thorough examination and he will listen to any problems we have concerning our eyes. I recommend this practice.”

Mr Alan Alderson – “Great choice. Great service. Will certainly go back.”

Mrs Allison – “Thoroughly enjoyed my first visit to the practice, it was like an adventure day out. Tea and biscuit and Mr Prouse and his girls were excellent. Thank you all.”

Christine Urban – “Thank you very much John and staff at Loftus Optical. Excellent and professional service. I was never rushed, given plenty of time. I have recommended to family and friends.”

Mrs Winifred Craig – “The care and consideration given to me by all staff and the consultant were second to none. Everything was clearly explained to me and my mind put at rest. I would recommend this practice to everyone.”

Mary Harland – “Loftus Optical gave me a very thorough eye test and was happy to spend time helping me choose the right glasses. In the end I bought some of the amazing Lindberg glasses which are the lightest and most comfortable glasses I have ever had.”

Violet Dales – “I had problems with my eyes, John got me an appointment the next day at James Cook hospital, wonderful service. I would recommend him to all who need his service.”

E.R. Baier – “Very professional service. Extremely pleasant and welcoming. Feel very confident.”

Miss. L. Elliott – “First class service – all staff and optician very helpful and so polite, respectful and caring. Wish all businesses were like this one. Can’t praise them enough.”

Anonymous – “Professional yet friendly service.”

Anonymous – “I had to go to Redcar for my eye test before so being able to go in Loftus was a whole lot easier.”

Anonymous – “After years of visiting a high street optician and never feeling truly satisfied. I felt I needed to visit an Independent optician. The examination was thorough and although the spectacles more expensive it was explained that some spectacles may have inferior lens, but I need a better quality lens for a better result, which it has been.”

Mrs J.P. Ward – “First class receptionists, very friendly and helpful. John gave a good eye test and made me feel very comfortable.”

Mr F. Graham – “All aspects and details of the eye test given by Mr Prouse were first class. I could not wish for a better service.”

Anonymous – “Have no fault with service or staff. Glad you came to Loftus. Thank you.”

Dorothy Allison – “I was very pleased with the service of Loftus Opticians, Mr Prouse and staff were very nice and made you feel comfortable, I’d recommend them to anyone. Thank you.”

Alan Usher – “An excellent and efficient service and definitely recommended.”

Mrs Hazel Collinson – “I was very satisfied with all my treatment that is why I came back again, I got new frames they are really nice and comfortable. People have passed comment on them asking where I got them, which optician, so I of course recommended your practice and my husband is coming next time he needs an inspection, also lots of my friends. Thank you.”

Simon Hill – “Great team, giving very good advice. Felt confident and happy with service.”

Linda Bell – “I went to Loftus Optical because I had a specific degenerative problem. My previous optician was neither professional nor efficient. From receptionist to the optician, I received the highest attention at Loftus Optical and have full confidence in using this practice.”

Anonymous – “All the staff we’re kind and helpful to me, and I will always use Loftus Optical and I would recommend it to friends and family.”

Mrs Horsley – “Took time, everything was explained clearly, service was excellent.”

Brian Dowey – “A prompt and efficient service. A good range of frames to choose from.”

Anonymous – “Very satisfied with the efficiency and service I received from all the members of staff. Thank you.”

Janet Verrill – “Loftus may not have the shops we had 40 years ago, but let’s focus on what we have got. A very good opticians with all the latest equipment, doctors, chemist, undertakers, things we all need.”

Anonymous – “It was a relief to be treated with care and competence after a poor experience at another opticians. As my mother had glaucoma the extra photography ensures that any problems arising would be dealt with at an early stage.”

Mr Cook – “A very efficient and excellent practice.”

Jean Mary Taylor – “I was happy with my purchase but unfortunately I have Macula and still find it hard to do certain things. The service and knowledge was excellent.”

John Bainbridge – “From when you first opened I have been a customer and have been highly satisfied with the service I have received, will definitely recommend you to family and friends.”

Leanne Burrows – “The team at Loftus Optical are very polite to me when I go in for my eyes tested and I also take my kids to Loftus Optical they love going. I will recommend everyone I know.”

Mr & Mrs M. D. Stewart – “We both received a warm welcome on our arrival by the friendly staff, who immediately offered us a coffee, which was very much appreciated on such a cold day. My husband and I were extremely pleased with the excellent examination and helpful advice given to us by optician Mr John Prouse. Thank you.”

Anonymous – “A really helpful and efficient LOCAL service.”

Brenda A. Hare – “This was my 2nd visit to Loftus Optical. Previously I have used a high street chain but following my husband’s recommendation I decided to give Loftus Optical a go. On both occasions I have been extremely satisfied. John and his staff are very professional. They understood my needs and were very patient and attentive towards me. It’s a bonus having them in my local town.”

Mrs Hogan – “So pleased you came to Loftus. PLEASE STAY. We need you.”

Mrs Smallwood – “If you need to be confident of the most reliable diagnoses and provision of appropriate lenses, Loftus Optical will save you time in a congenial setting.”

Mrs Simpson – “In the test everything was explained to me in plain English and very thorough. The girls on reception are doing an excellent job and most polite.”

Anonymous – “Excellent service, excellent advice and excellent after-care service.”

Mr Rowe – “If it wasn’t for John giving me a thorough eye exam, I would not have known that the last place I had my eyes tested put the lenses in the wrong eyes. So a big thank you and I know where I will be going from now on – Loftus Optical.”

Kathleen Jefferson – “I was made very welcome on my visit and I had very good service. I would not go anywhere else.”

Rob Cottle – “Each time I personally have visited I have been met and dealt with by happy professional people. My daughter has also been treated the same. Any questions asked are always answered. Nothing is ever a problem for any of the staff.”

Mary Wade – “Jodie looked after me very well, asked if I would like a drink which was very nice on arrival and did quite a few of the tests very efficiently before Mr Prouse came. I was pleased to be booked in on a Wednesday afternoon which fitted in with my work. I was very satisfied with my appointment all round.”

Ian Wright – “This was the second time that my wife and myself had visited Loftus Optical. The Eye test, explanation of results was excellent, and all of the staff were very knowledgeable.”

Anonymous – “The friendly service, very good, also the local district very useful if you are a bit of an old biddy. Thank you.”

Kate Barber – “Mr Prouse recommended cataract surgery, which he made the arrangements for me to go to the Nuffield Hospital. The whole procedure was very efficient. I now only need spectacles for reading which is a great improvement.”

Mr A. Ashwell – “I was very pleased with the service I received from everyone.”

Linda Hindmarsh – “John cares. You are treated as a person not a number. He is professional and friendly. We travel from Stokesley to Loftus because of the first class service we get. I was treated after hours and referred to the hospital which I was very thankful for.”

Julia Williams – “Very pleased with your service. All the staff were very helpful. Pleased we have a good optician in Loftus. Thank you very much for our birthday chocolates. A very nice surprise.”

Colin Williams – “I thought when someone had taken the opportunity to set up a business in Loftus I should give it a go. No regrets. Brilliant service.”

Bill Chisholm – “A refreshing change from the ‘big player’ opticians. Particularly liked the friendly but very professional approach of the helpful staff. They also service an excellent cup of coffee!”

Derek Miller – “Same comments as my previous testimonial”

Mrs Ann Wright – “I can honestly say from the very first eye test I received from Mr John Prouse I felt at ease and very confident with the test he provided, a very polite and at ease manner, so I will definitely be recommending Loftus Opticians to family and friends in the future. Also the staff are also very polite and helpful at all times. Well done!”

Dorothy A. Taylor – “I thought all the girls that did my first test were helpful and Mr John Prouse was very helpful as well.”

Tony Shaw – “I was very satisfied with the service, there was a problem when the glasses broke but this was soon rectified. Its great having an optician in our own town.”

Mrs McConnell – “The service I received from all the team at Loftus Optical was excellent and I would certainly recommend the practice to everyone. Thank you all at Loftus Optical.”

Mr Carter – “The service I received was excellent. I would recommend your practice to any family or friends. My glasses are the best I have had. Thank you.”

Michael Barnes – ‘What a complete superb service – not only by John Prouse but also his attentive and knowledgeable staff. Proper service, as it should be – well done.’

Adele Elgood – ‘ John Prouse offer that thorough old fashioned personal service that is missing from the high street optical chains. He is a dedicated optician always researching the lastest treatment and advertising accordingly. His equipment is excellent and he is thoroughly charming. If you have any eye problems, forget the high street chain stores and go to John – you wont regret it!!’

E Blanchard – ‘Overall, a very professional service’

T Newton – Also took up offer of free lenses in a 2nd pair of glasses. Transition type lenses frr, yu couldn’t find a better offer.’

Ann Lightbody –‘Mr Prouse ‘listened’ which is so important. I was never rushed and due to an early intervention of Mr Prouse my eyes were SORTED!! The girl team are a ‘dream team’. I will never go anywhere else so ‘Please John’ stay in Loftus forever. Thank you’

Lesley Shanley – ‘Since my first visit to this practice on 2013 I have always found staff to be friendly, knowledgeable and feel I am treated as a person and not a number. All my eye tests, I feel have been thorough, and there is never pressure to purchase products. I am very happy visiting this practice and wish them continued success.’

Marjorie Magor – ‘I have worn glasses for 40 years and been to 3 different opticians over this time. Mr Prouse is the first one that I feel comfortable with and not rushed. Everything is explained in a manner in which one feels cared for. I have had my eyes tested from when Mr Prouse came to Loftus. It is an excellent service for Loftus people, but to have such a caring practice is a bonus.’

Bill Parkin – ‘I was very happy with my recent visit to your practice. The examination was thorough with everything explained to me in a clear and friendly manner. Having your practice ‘local’ to me within a 3 mile radius is perfect.’

John Goddard – ‘ I was very  happy with the service I got and got my new specks on the date promised. The staff were most helpful and friendly.’

Evan Harris – ‘An excellent opticians, John & staff are excellent’

Alan Wood – ‘Very through examination and explanation of problem’

Claire Tamblym – Much more through than previous eye examinations and as a result my glasses suit my eyes better. I get less headaches and my vision is the best its been since having to wear glasses.’

Lee Ward – ‘ONE WORD ‘BRILLIANT’.’

Margaret Doyle – ‘Excellent service. Mr Prouse, the optican gave a very personal service and was interested in my comments and was very supportive and helpful. The staff were all extremely welcoming. My treatment through out was first class.’

Robert Williams – ‘The best improvement after my visit was the increased improvement to my vision after dark. Te torch is very useful’

Mry Whitetley – ‘The staff are all very helpful and friendly make you feel important. Mr Prouse is very good at his job and explains things to you; he is the best optician I have been to. I have told people how good you are, including my doctor.’

Mary Matthews – ‘100% to john & all his staff, good choice of frames; politeness of the staff. Pleasant and clean premises. Keep up the good work and long may you stay in Loftus’

A Hodgson – ‘Mr Prouse I am quite satisfied for what you did for me. You have so excellent in what you did you can my custom as long as you need it’

Patrica Anne Franks – ‘So glad I came to your practice. My eye problem was diagnosed immediately and appropriate treatment at James Cook was begun. I have absolute confidence in Mr Prouse and Loftus Optical and will continue to seek your advice as well as recommending you to others. Thank you’

Anon – ‘Loftus optical is an excellent local service run professionally by well trained staff. I use it as I used most local services’

Anon – Due to problems with my eyesight:- Glaucoma; cataracts. I want the best optical treatment possible – Loftus Optical provide the necessary care I need – Thank you; Very Professional.’

Anon – Excellent and professional service by friendly & efficient staff’

Norman Cockburn – ‘The service and advise was excellent and I would not go any where else’

T Williams – ‘In all aspects a friendly and efficient optician’

J Yardy – ‘Yes! I would recommend John Prouse to anyone. My new specs are ‘spot on”.

Mr C Yeoman – “Excellent service from the optician and his team. Thank you all.”

Joanne Hessay – “The staff and John himself are very friendly, they go through the procedures of the test step by step. Answer any questions or queries that you have. Ensure your spectacles are good fitting before you leave with them.”

Pamela Penn – “This was the most thorough eye test that I have had for a very long time. I felt that the staff cared about the service and advice they were giving. I was very satisfied with my new spectacles and my improved vision.”

Jan Wilson – “I am so pleased to have found you and can’t fault your practice. I recommended my daughters. Sarah was very pleased with her contact test and Lucy is now pleased with all the help with her daughter who thought you had a wonderful choice of children’s glasses – so one very happy family!”

A&O Smith – “Both Alan and I received excellent treatment and were very pleased with service from going in the door to receiving our new spectacles, with plenty to choose from at reasonable prices. Thank you”

Roger Templeman – “Following my first visit to Loftus Optical, has resulted in a wonderful improvement in my eyesight. Initially the very courteous and helpful staff did certain eye test/examinations, followed by Mr Prouse continuing to examine and further test my eye/sight qualities. After consultation Mr Prouse explained what course of action I could take. With his help/advice I was admitted to Nuffield Hospital for cataract removal. The immediate effect is unbelievable, I will be forever grateful to Mr Prouse and his lovely staff for their efficiency and professionalism. Many thanks.”

Mrs Myrtle Fishlock – “I have used this practice for about 3 ½ years now. Each visit has been a pleasure and I have been delighted with my treatment and spectacles. My most recent purchase were sunglasses and I haven’t had much reason to use them a lot as yet but when  worn I noticed now excellent they were in dealing with the glare. They weren’t cheap but they were well worth the cost. I will continue to use this practice.”

Frank Taylor – “ Mr John Prouse and staff were extremely good, pleasant and caring”

Carole Henderson – “I cannot thank Loftus Optical enough on the care and attention they have given me on the occasions I have visited the practice”

A.M. Welford – “You can guarantee a friendly reception”

D Miller – “I found the practice very efficient and almost on my doorstep”

Happy Customer – “Service first class! Having worn glasses from childhood it still seems a bit traumatic when you come for a test – but staff very pleasant and reassuring.”

Frank Taylor – “Mr John Prouse and staff were extremely good, pleasant and caring.”

Carole Henderson – “I cannot thank Loftus Optical enough on the care and attention they have given me on the occasions I have visited the practice.”

A.M.Welford – “You can guarantee a friendly reception.”

D.Miller – “I found the practice very efficient and almost on my doorstep.”

Mrs E. Gorman – “I have been thoroughly satisfied on my visits to you, you are ALL most helpful, I intend to keep coming to you.”

Sarah Wilson – “After many years in the corporate wilderness I am delighted to find a proper optician once more. Even better than my old optician. I cannot recommend Loftus Optical highly enough!”

Jane Parkes – “Delighted with the comprehensive service I received – nothing was too much trouble and I was given MORE information than I expected or needed. I would recommend John to anyone.”

Anonymous – “I found you all to be lovely and helpful. Would definitely recommend you to all my friends and family, I will be returning to see you all again soon.”

Jean and Ken French – “ My husband and I both used Loftus Optical for the first time and found the service was excellent by all members of staff. Our eye examination was fully explained by John and the help we received by the girls in choosing the correct frames was super. We highly recommend Loftus Optical.”

Walter Thornton – “I was very happy with the service I received. It’s also nice to have this kind of service close to where I live.”

Anonymous – “You have excellent staff and are very good yourself give excellent tests and reassured my husband when he has had two problems by getting him a J. Cook very quickly.”

Joseph Murray – “I was very impressed with the practice. All staff seemed to know their job. I was given a complete eye test. I will be going again in 2 years time.”

Dennis Preston – “ALL staff greeted me and my wife on arrival, were very polite and helpful, even offering a choice of coffee or tea whilst waiting for our appointment time as we arrived early. All told was a comfortable experience. Thank you.”

Marilyn Barrett – “Before I came to Loftus Optical I had had numerous problems with my eyes. Mainly contact lenses. My previous optician did not seem to understand when I said that they were uncomfortable. I was recommended by a friend to try Loftus Optical and, pardon the pun, have never looked back. Great service, total confidence in Mr Prouse.”

Anonymous – “A thorough examination in a relaxed atmosphere with good end results.”

Anonymous – “From first to last, polite and informative without doubt the best optician I have been to in sixty years of wearing glasses.”

Pam and Richard Blakeley “This is our 2nd visit to the practice and could not be happier with the attention we have received from the moment we walked in the door. We really felt we’d had a thorough test and everything explained to us including all questions put to you. Thank you!! One request: Please don’t move or get pregnant-a problem I’ve had in the past with my hairdressers. (Poor joke!!!)”

Mary Harland – “Everyone at Loftus Optical is always pleasant and helpful and I feel well ‘looked after’. The eye examination was very thorough and I have been delighted with my glasses I bought there. I feel treated as an individual rather than just ‘another customer’.”

Steven Veazey – ‘Thank you John for your help when my vision was blurred. You stopped everything to see me straight away. My new sunglasses are fantastic. I have recommended your practice to friends & family who have had nothing but praise for you and your staff’

E M Westhead – ‘In a forlorn stretch of Loftus main Street it is really heartening to come upon this bright and welcoming little shop. Even more amazing to find such outstanding service and expertise. Long may it prosper!’

Richard Webster – ‘The service was excellent and friendly.’

D Scott – ‘Service was excellent, staff very friendly, very prompt.’

Pam Bennett – Chair of Board, Centre of excellence for sensory impairment charity – ‘I have been going to Loftus Optical for over 2 years now and have been very happy with the quality of service. The staff are always very friendly and efficient – and it s great to be offered a cup of tea as well! The home assessment service is very good for those who cannot make it into the practice. I enjoy the newsletter and often use the information in them.’

Mrs P A Brooks – Having had numerous eye tests over the years I was delighted with the care and attention received at your practice. All aspects of the examination were explained to me in full. I came away feeling very reassured having been worried about problems I was experiencing. Excellent service all round.’

Tom Best- ‘I thought bringing in a pair of spec to be updated would be cheaper. P.S. Have been in a car accident which I received a brain injury. Don’t like getting mailed post.’

Anonymous – ‘It is nice to be able to get your eyes tested and glasses local instead of going to Redcar. I feel you give a more personal service and through check. Wish more shops would come to Loftus.’

Anonymous – My treatment at the practice was excellent. A problem was spotted and dealt with, with speed. Within 10 days I saw a specialist. I will always be grateful for your care and continued support. Thank you’

Talbert Jackson – ‘The service was outstanding, great to have a local opticians, instead of having to travel. I felt 100% confident in the service and shall be returning again in the future.’

Michael B. Hodgson – ‘I have just arrived here from N/Walsham Norwich. My optician (Lings) N/Walsham are very good, but you outclassed them. Thank you.’

Anne Lantsbery – ‘Excellent Service as usual.’

John Allinson – ‘When I arrived for my eye test the staff were very prompt in doing the eye test, Also the staff are also very polite and very helpful with any enquires you may have. I’m very pleased with my new glasses of which I chose reactor lenses included. Excellent work from all staff.’

Kenneth S. Frelich – ‘Having trouble with long and short sight I visited my normal optician. I felt not enough questions were answered and just a number. Then I read about John Prouses’ achievements and decided to give him a go. Result being total satisfaction, eyes tested thoroughly and professionally. I was given options with the reasons behind those options. John and his staff gave me a personal touch that left me feeling like a valued customer (patient).’

Audrey Bolton – ‘As Opticians go you won’t find better anywhere. The friends you make on the way are a joy to have. Not only looking after me 77 years old but my dog as well. Thank you all.’

Anonymous – ‘Efficient and friendly service very satisfied will return again.’

Mr & Mrs Holden – ‘My wife and I had a joint appointment. All the staff were very friendly and we were offered a coffee when we arrived. The reception staff were very efficient carrying out pre tests prior to Mr Prouse’s examination. This he carried out to a high standard and explained his findings in detail. We were never rushed at any stage and had helpful advice during the selection of our glasses. I would highly recommend this practice.’

Dorothy Wilson – ‘ I chose your practice, as I was impressed by the treatment my sister Susan Blenkinsop received, her advanced cataracts, a result of taking gabapentin, were removed promptly with excellent results. Mr Prouse also detected a tear in the retina, also dealt with promptly, undoubtedly saving the sight in her left eye. Fortunately I have had no such problems as Sue, but am very satisfied by the service I have received and would have no doubts in recommending Mr Prouse to all.’

Roy Huizing – ‘Loftus Optical did an excellent job. Their staff make you feel very welcome, as did the optician, Very professional and gave good advice. So overall I would definitely recommend Loftus Optical.’

Beryl Richardson, Skelton – ‘An excellent practice – from the first phone call booking an appointment to receiving my glasses, contact lenses and sunglasses, the service throughout was outstanding. Mr Prouse and his staff should feel very proud of their work; I will use this practice in future and recommend it to my family & friends. Thank you.’

Eric Norton – ‘ I had a problem with my left eye & went to se my Doctor who sent me to my optician who was Mr Prouse. I explained my problem & he saw me right away & gave me a through examination & explained the results of the examination. He recommended treatment. I was very impressed with the professional way he carried out the examination.’

Doreen Stimson – ‘Always get good service & advice from Mr Prouse and his staff. Everyone is polite and cheerful. All eye examinations are very thorough and you are never rushed. Best optician going.’

Anonymous – ‘All the staff are very good. Made welcome from the time I walked through the door. Was not made to wait at all.’

W K Turner – ‘Most satisfied wit the service I received and most pleasant staff to deal with. Many thanks for a great service.’

Anonymous – ‘I walked in made an appointment, the girls were all lovely. The young girl looked after me, helped me choose my glasses. When I went to pick them up she looked after me again. Everyone was very helpful. I am sorry I keep calling her, the young girl, I can not remember her name.’

Peter Coney, Staithes – ‘Loftus is not the type of area that one would find a quality service like the one that Mr Prouse has built up. Long may it continue.  Loftus needs more services like this pleasant friendly and informative.’

John Allinson. Loftus – ‘Excellent and through examination and as always the staff were polite and very helpful. I would definitely recommend Loftus Optical to all my friends and family. Keep up the excellent service Loftus Optical.’

George Horsley, Whitby – ‘The service received is always excellent. The girls are very pleasant and helpful. Mr Prouse is very thorough and takes time to explain what he is doing and why. My wife always appreciates the coffee and biscuits she is offered.’

Mrs Narrina Wray, Loftus – ‘I was very happy with my visit and my glasses. The ladies were really lovely and explained all I needed. Coffee was an added bonus as the large stores forget. I would defiantly recommend the practice. Thank you for making my first visit very happy.’

Jean Maidens, Skelton – ‘King considerate staff & a thorough examination plus the lightest weight spectacles I have ever worn. I am delighted. I have already sung your praises to friends & family.’

Mike Lanigan, Easington – ‘I always support local businesses and have been pleasantly surprised how good you have turned out to be. Long may you continue.’

Marie Ward, Loftus – ‘The service I received was amazing, very friendly. The staff were looking very smart and professional, gave me excellent service all the way through from walking in the door and leaving. Thank you’

Donald William Underwood, Easington – ‘”Congratulations” to the staff making you welcome also the optician went out of his way to help with my problem. Thank you.’

Barbara Wilkinson, Loftus – ‘As always my visit to Loftus Optical was excellent from my initial appointment through to the delivery of my spectacles, I couldn’t have received better treatment. I’m always made to feel as though I am important to the team. Aftercare is great too – you are not ‘finished with’ when you walk out with your specs. Thank you to everyone at Loftus Optical.’

Betty Brown, Saltburn – ‘Wonderful careful attention, spotted problems other opticians had missed. Thank you. Staff all friendly and professional’

Alan Cairns, Redcar – ‘As usual the service I received was excellent and I will continue to use this optician.’

Mr Gordon Wilson, Loftus – ‘I would recommend Loftus Optical Practice to family and friends for its professional standards of care and attention to my needs.’

Mr Jim & Mrs June Ward, Loftus – ‘When we come to you for our eye test, its like visiting old friends. We are always made very welcome and offered tea or coffee. The girls are very helpful in helping us choose new frames & we trust their expertise’.

Mrs Mavis Hollinworth, Loftus – ‘To me first impression is important, this was 1st clasee. The waiting area wa spotless and very pleasant, the staff were also lovely. Mr Prouse wa friendly, kind and thorough. All in all very relaxing and pleasant time.’

Mr Fred Haywood, Liverton Mines – ‘Loftus Optical is a great place to visit for your optical care, the staff are brilliant, their prices are very good. I was attended to as soon as I went in. I would recommend this practice to anyone.’

Anonymous – ‘So pleased you chose Loftus to open an opticians. We have a very good optician in Mr Prouse, I would not go anywhere else. Long may his practice go from strength to strength. Thank you to him & his staff.’

Rowland Garbutt, Brotton – ‘Delighted with your service.’

Michael Mount, Easington – ‘It’s nice to have up to date equipment for use on my eyes withour having to go miles away.’

Mr Roland & Mrs Hilary Bruce, Marske – ‘Excellent customer service we received on very visit from all staff including the optician. The chocolates for my birthday meant so much. Plus my glasses have been accidentally broken and I was amazed that it will be covered by you, as is all my family. We are so grateful.’

Mrs Margaret G Clemmitt, Whitby – ‘I would be happy to recommend Mr Prouse & his staff. Their help & service is brilliant. Thank you’.

Mrs Jean Mays, Brotton – ‘After seeing John’s Sister (Victoria), she referred me to James Cook. This has been very quick as I go next week to have the camera take photos, which I am very pleased about, as I am the only driver now in the household as my husband has lost his sight. So thank you very much for being so quick’.

Mr Ian Wright, Saltburn – ‘I have used Loftus Optical for 3 years, having 2 eye tests, and for purchasing new glasses. The eye tests are extremely through, with excellent explanation of the results. The staff are very polite and efficient and assist in the selection and fitting of newly purchased glasses. All in all a very professional optical service’.

Miss Cathy Hunter, Brotton – ‘All the staff at Loftus Optical offer a high standard of care to their clients. They are always professional and friendly towards the client. The eye examinations are through and I always feel I am walking away with the best optical care I could be given. Everything is explained clearly. I’m delighted with my frames, lenses and flow up care offered. Totally satisfied customer’.

Mr Sam Algie, Carlin How – ‘Lovely caring staff with a positive attitude towards their work every time I see them. It makes every eye test I have seem quick & pleasant’.

Mr Steven Easthope, Port Mulgrave – ‘ Although it is possible to get spectacles at a lower price I accepted a recommendation from my doctor and was very pleased with the rigour of the examination and quality of service’.

Anoymous – ‘I do find the service very good and efficient, the girls are all very pleasant and helpful.’

Mrs Joan Hogan, Loftus – ‘Very impressed with the quality of service.’

Mr Jeffrey Allison, Boosbeck – ‘I was very happy with Mr Prouse as it was him who noticed I had a leaking artery in my left eye and sent me to James Cook Hospital, where I received some injections in my eye, and kept most of the vision, thanks.’

Anoymous – ‘I live in Loftus and it is extremely helpful a first class optician being in the town. Why would I want to travel to another town to have my eyes tested? Thank you for all your help.’

Theresa – ‘Very friendly staff. Received great service. Would recommend to friends and family.’

Anoymous – ‘The staff are very friendly and welcoming. They are happy to help in whatever way they can. The examination is very thorough and not rushed. You are made to feel that your custom is valued. It is all together a very pleasant experience.’

Mr Ernest Morse, Loftus – ‘I cannot put into words how good the staff are as they are so so good, makes you welcome and sees to every need you may have. Well done to all of them.’

Mrs Janice Barnard, Glaisdale – “First class service from start to finish!”

Anoymous – “Staff very helpful, friendly and efficient.”

Mr Colin and Mrs Alma Bainbridge, Loftus – “Will be back to see you in the future.”

Anonymous – ‘All the staff are friendly and keen to please.’

Anonymous – ‘Fantastic Optician, Fantastic Staff, Fantastic Specs, What more is there to say!’

Mrs H Collinson, Loftus – ‘I received good eye tests each time I have had them. I got my husband to use your practice and he has been pleased with the service, Thank you.’

Mrs Jean Moralee, Staithes – ‘Compared to other eye tests I have had in the past this one was far more through and more personal – the staff were very caring. Everyone was very pleasant and well informed. The follow up care is also good.’

Ms Susan Graves, Carlin How – ‘I found the whole service from start to finish excellent. They made you feel comfortable from the moment of entering the premises. I will come back to Loftus optical again.’

Mr Damian Paul Breeze, Loftus – ‘I first came to this shop when it opened in Loftus. I have always been impresses with the service from this very friendly group of people.’

Mr Neil Clavey, Loftus – First class service from first rate team. Thorough tests carried out & kept informed thorough out. Would never go anywhere else again.’

Mrs Cynthia Chisholm, Newholm Nr Whitby – ‘Excellent service as usual!’

??????? – Mr Prouse has always been very kind & understanding, about all aspects of my eyes.

Bernice Ford, (Lindberg wearer), Skelton – ‘New glasses are fine had no trouble at all and have had many remarks about the lovely frames. Very happy with them.’

Clothylde Vergnes – Boyce, Loftus – ‘The staff are wonderful; smiling, polite, friendly, helpful… And so is Mr Prouse! I bought a pair of ‘office’ glasses, useful for my work and recently ordered a pair of distance glasses. I would recommend (and I do recommend!) Loftus Optical to my friends and family.’

Mr Colin J Harris, Loftus – ‘I had an issue with my sight for a number of years. Until my visit here no one identified the problem. I am suffering from Macular degeneration. I was referred to hospital and as a result am receiving treatment for my problem. This is only due to the thoroughness of the optician. The staff are professional, polite and helpful. Many thanks.’

Mrs Michelle Harris, Loftus – ‘On my previous visit for an eye test, I was told I needed seeing glasses. I never wore the glasses because they blurred my vision. My visit here revealed I only needed reading glasses, not general seeing glasses. I will be moving away soon, although it will be a 2 hour drive, I will still attend this office. I brought my son in when he came on holiday, an astigmatism issue was picked up, no one else had noticed.’

John Cook, Skelton – ‘I was made to feel comfortable, everything was explained before & during the test. I was made to feel I had a thorough examination.’

William Cook, Easington – ‘One word Excellent in all departments.’

Jean Ward, Loftus – ‘John and the girls are very friendly and always willing /available to give advice when asked. The eye test is very through and john explains everything clearly. I cannot praise them highly enough and would recommend Loftus Optical to anyone who requires their services.’

Anonymous – ‘Excellent aftercare when I had a problem. Immediate referral. Problem solved in only a few days. Very Calming. Thank you.’

Jan Medd, Saltburn – ‘Loftus Optical provide a brilliant service. The consultation was extremely thorough, the best I’ve ever had. The girls were so helpful and couldn’t do enough for me. All in all it had been a wonderful experience and I’ve ended up with brilliant glasses which have caused numerous comments!’

Anonymous – ‘I am very happy that I can have my eyes tested locally and therefore have this service in the town where I live.’

Anonymous – ‘The service I received was excellent, from the minute I entered the practice to the minute I left. I will certainly recommend John and his staff to friends & family.’

Helen Newton, Brotton – ‘As usual, I couldn’t wish for better attention from you all. Very smart new glasses and super sunglasses at a more than reasonable price.’

Mrs Colleen Wilson, Loftus – ‘I have a much greater understanding of my eye condition now. I am looked after at Loftus Optical. John takes far more time than my specialist to answer my questions and to give advice. We are lucky to have him in our town.’

Mr Ron Walker, Loftus – ‘Very friendly on arrival for my appointment. Nice to see opticians as a local practice in these times. John gave me a lot of his time in showing mw my results of damage to one of my eyes as a teenager. I now have more information on this than I had in the last 48 years. (Stay local and please continue your excellent practice.)’

Anonymous – ‘Excellent service from a caring professional team. Understood any requirements gave a good choice of frames all of which were of excellent quality’

Anonymous – ‘I have always been impressed by the personal & professional attention I have received. I was practically impressed that the staff remembered my name even when I call in without notice. Maybe that is a bad sign!! However I don’t think I am a trouble maker!!’

Mrs Julie Kitson, Stockton – ‘My husband went to Loftus Optical which is miles from our home, I knew after seeing how pleased he was with the service and his glasses, that I would use them too. I did and am really glad I did. Mt eye examination was very thorough and my glasses are excellent.’

Mrs Bernadette Smallwood, Marske – ‘If eye health, best possible vision, kind staff are your, don’t take risks with franchised opticians. Loftus Optical is your best choice.’

Mr Gary Carter, Brotton – ‘Excellent service from john & staff, would recommend to friends, good to see a local business thriving.’

Anonymous – ‘Mr Prouse and his staff are brilliant, very thorough in their eye examinations, understanding and helpful to all my needs. I was given advice on how your eyes change and what lenses you need to suit you. I am most grateful to them and you at your practice and I wish good luck and hope you prosper for many years to come, as I would miss your advice and help keeping my sight. Thank you’

Ms Susan Rhodes, Easington – ‘Friendly atmosphere, helpful staff and welcoming cup of tea, eye testing thorough and explanatory. Went all out to give me the frames I wanted with lots of patience…… Thank you’

Mrs Myrtle Fishlock, Loftus – ‘My last examination was done by John’s sister who was equally as excellent as he at the job. She gave me a thorough check-up and was very pleasant throughout. I will continue to attend the opticians in Loftus as they are experts and very helpful. I paid quite a bit for my Lindberg spectacles but have found them worth every penny paid.’

Mrs Edna Storey, Saltburn – ‘I was very satisfied with my initial visit for an eye test, which exceeded any other visits I have had over the years with different opticians. All the staff are pleasant, welcoming and professional, and also very patient when it took me some time to select a pair of glasses. I have subsequently have to revisit with a problem with the glasses and saw Victoria who I saw on my first visit, again the service was excellent by all staff and hopefully my glasses will be rectified.’

Catherine Woodall, Brotton – ‘This was the first time at the practice, I found the staff very helpful and I would definitely recommend the practice to my friends and family.’

Mrs Myrtle Hall, Loftus – ‘On this occasion I didn’t buy frames, just had lens fitted to my own frames. I was very impressed with the speed of which I had my glasses back.’

Mrs Susan Mount, Easington – ‘I received a friendly professional service which not only tested my eye sight but also assessed my eye health. Everyone was very helpful and answered all my questions and calmed my fears/concerns.’

Mrs Kathleen Parker, Skinningrove – ‘The staff were lovely with me, polite and courteous at all times. I really appreciated their patience and the time they made for me. I love my new varifocals they are fab. Thank you again for your help, much appreciated.’

Mr Neil McCormick, New Marske – Everything was on time from start to finish including the day you said my glasses would be ready. I have had at least 4 previous eye tests and none have been as thorough as this and explained as every test was done’.

Thomas Campbell, Whitby – ‘We felt that we had complete confidence in the optician and his assistants, everyone was thorough and painstaking in making diagnosis and ultimately the choice of glasses, an excellent personal service.’

Valerie Fletcher, Loftus – ‘A wonderful service from thorough, professional and friendly staff. Superb aftercare; even great coffee! Turns the chore of an eye test into a relaxing and pleasant experience.’

Simone Livingstone, Marske – ‘Excellent, friendly service.’

Averil Verrill, Staithes – ‘I found the staff all extremely kind and very helpful. I won’t go anywhere else now.’

Janice Simpson, Loftus – Thorough examination. Everything was explained fully. I wasn’t rushed to pick spectacles like some opticians. Staff made sure I was satisfied and asked if I had any questions. Which they answered fully. Definitely recommend to others.’

David King, Skelton – ‘This was my first visit to Loftus Optical. The staff were excellent. I was very happy with the eye test compared with certain high street opticians. The glasses I was recommended are very good and I will certainly use the service again.’

Hazel Burnley, Easington – ‘The service I received was excellent. The staff were friendly and efficient and spent a good deal of time with my tests. The care when picking up my spectacles was just as good. I would recommend your practice to anyone!’

M – ‘Optician and staff are very professional, happy to help and advise. They are always willing to supply what you would like even if they are not already in stock. I have praise for their excellent service and wouldn’t hesitate to recommend them to anyone wanting a thorough examination.’

Mrs Kit Hansell, Staithes – ‘Always a warm welcome from staff – a most comfortable atmosphere which continues during the consultation. Professional in every dimension.’

Mrs Elizabeth Blenkin, Redcar – ‘Excellent service. Nothing is too much trouble. I couldn’t decide which frames to choose, different sized frames and colours were sent for to help me come to a decision. Thank you.’

Mrs Lynn Percy, Staithes – ‘I have had a right ‘lazy eye’ (amblyopia) since childhood and have been ‘long-sighted’ (hyperopia) in my left since a young age. Consequently, I have had experience of numerous opticians in various parts of the country but have never experienced the level of service provided by Mr John Prouse and his staff. It is truly exceptional! Mr Prouse detected a scar on my choroid that has probably been missed by others for many years but referred me for 3D scan to rule out further issues. Thank you, once again.’

Mrs Nancy Twigg, Redcar – ‘Very happy with services provided here, glad I made the change of opticians after 50 years.’

Mrs Barbara Spanner, Skelton – ‘I was given a thorough eye test/examination. The results were clearly explained to me and selection of spectacles shown. I chose a pair of Lindberg glasses because they were light weight/rimless. I thought these were expensive, but if they turn out to be as good as they claim it will be a good investment and the optician’s guarantee helps. The only downside was that because of the length of appointment I had a grumpy husband waiting at the car for me.’

Mrs Nancy Barnes, Loftus – ‘I have great difficulty with mobility and though I have an appointment, sometimes I just can’t make it. There has never been a problem with ringing and cancelling it. Which is not the case with other establishments. I receive excellent care ALWAYS. The staff are kind and efficient and I’m not made to feel like a pest which sometime happens to older people elsewhere. I would highly recommend your practice to anyone. Thank you for all your help and kindness.’

Mrs Jan Medd, Saltburn – ‘It is always a pleasure to visit Loftus Optical. The experience is exceptional as the whole team are brilliant.’

Mr John Hudson, Loftus – ‘I have been to Loftus Optical on 3 occasions and found the staff to be friendly & professional. The eye examination was thorough and not rushed. Also got my appointment on time’

Mrs Karen Parkin, Whitby – ‘I was made to feel welcome and the ladies in reception took a real interest, noticing what you were wearing and colour which helped then pick out a selection of glasses to compliment your style.’

Mrs Jean Young, Loftus – I was treated with respect, everyone was very friendly and helpful, I even got a lovely cup of coffee.’

Anonymous – ‘Excellent service. Thank you!’

Sue Newton, Port Mulgrave – ‘The service I received from your practice was first class and your staff excellent.’

Eileen Williamson, Loftus – ‘Mr Prouse and his sister make you feel very calm and friendly and the girls are very caring.’

Sue Kitchener, Loftus – ‘John and the girls were lovely.’

Anonymous – ‘A very helpful, efficient and friendly opticians, the staff are very informative and knowledgeable. I would definitely recommend Loftus opticians over the high street ones.’

William Davidson, Marske-by-the-Sea – ‘The service you gave to me and my wife was first class, my glasses are wonderful and my wife can’t wait to get hers, your staff have all been very helpful and pleasant. Thank you very much.’

Margaret Brunger, Skelton – ‘Keep up the good work.’

Steven Veazey, Loftus – ‘Have said everything in the past, just keep up the good work John.’

Tracey King, Skinningrove – ‘Staff very helpful, plenty of choice, excellent examination, explained everything that she was doing, good experience overall.’

Janet Sedman, Aislaby – ‘It made a nice change to have someone listen to my concerns about my previous eye tests. I did not feel rushed at any point during my eye test and the following choosing of frames. The whole process was entirely pleasant.’

Mr W.E. Cook, Easington – ‘Every service received by the team at Loftus Optical was excellent.’

Neil Swinburne, Loftus – ‘Number 1 optician for me. Nothing was too much and you gave me all of your time. Many thanks for your amazing service. I recommend you to all of my friends and family.’

Jean Yardy, Loftus – ‘John Prouse! Such patience! The girls were very kind and helpful when it came to choosing my new specs. So John and the girls ‘long may they reign.’

Jean Bainbridge, Liverton Mines – ‘Loftus Optical gave me a thorough examination and staff always friendly, polite and explained everything very well beforehand and after the tests.’

Joyce Neasham, Easington – ‘A very relaxing occasion! Big smiles and welcome from ‘the girls’ then a very thorough eye test from ‘the man himself’. (I won’t tell you how many years we’ve known him!!) A very relaxing appointment – with a free ‘cuppa’ if you need one!’

Janice Trott, Lythe – ‘My first visit, very impressed by how thorough, efficient and most of all friendly everyone was.’

Neil Atkinson, Liverton Mines – ‘Always a very friendly and knowledgeable service. Has the feel of a family run practice.’

Harry Thompson, Redcar – ‘Having mainly visited national opticians over recent years when sole traders retired, I was interested when I saw your advert in a local paper. I then looked at your internet page and testimonials which encouraged me to make an appointment. I was not disappointed. The service, eye examination and politeness was first class, but I did not have the time to test the quality of the barista! I hope to remain with your practice for years to come and will take up Jodie’s offer to clean and adjust, if necessary, my spectacles in future.’

Mr Colin McGrath and Mrs Barbara McGrath, Redcar – ‘First time my husband and myself have been to Loftus Optical we were very pleased with the service, very helpful and friendly, also we had a lovely cup of coffee. Parking was a problem for us, as my husband found the walking difficult, so next time we will ask John to make a home call for us.’

Anonymous – ‘All the staff were very efficient and helpful my only grumble is I thought your price was rather high for OAPs.’

Mrs K.S. – ‘From a very happy ‘first timer’ who left it late in life to visit your practice; but will have no hesitation in a further visit if I need it at any time. Thank you for my birthday gift which was a lovely surprise! My congratulations to you and please keep up the good work.’

Joan Lancaster, Sandsend – ‘I was very impressed with the whole process from start to finish and have recommended other people to come to you.’

David Willis, Loftus (Lindberg wearer) –‘My new spectacles are so light I have to keep checking that I have them on.’

Iris Sly, Easington – ‘I have been very satisfied with my eye test each year, and will continue to do so, the staff are all so nice and helpful, choosing my new glasses, no rush, also they make a lovely cup of coffee. It is nice to know, Mr Prouse does home visits, which is a great help for if I cannot travel at any time for any reason.’

Barbara Byers, Loftus – ‘In my opinion this practice is by far the best one I have been to, I have had more help in the last 3 years than in the past 40 years with other practices. Thank you all.’

John and Gillian Hicks, Loftus – ‘Just like to say all the staff are very helpful and John gave us both good eye tests.’

John Raisbeck, Staithes – ‘What a fantastic opticians, much better than anything in the large towns and it is right here in Loftus. Brilliant service, marvellous atmosphere and the coffee is good too. Best range of frames in all price ranges.’

A.Stocking, Egton – ‘You always spend time to explain things and your staff are great too.’

Anoymous – ‘A thorough eye examination. Knowledgeable staff and an all-round pleasant experience, albeit a bit pricey.’

Pauline Adamson, Guisborough – ‘From entering the practice to leaving I found everybody very helpful and polite. Everything was explained to me and all the results of the tests were given to me.’

Claire Swinburne, Loftus – ‘Excellent service. Very helpful, fast efficient service from start to finish. Highly recommended. Will definitely use again.’

Bernard Amos, Staithes – ‘Staff always pleasant and helpful.’

Dianne Ellis, Markse-by-the-Sea – ‘I found the advice given to me by the optician and staff to be very helpful, everyone was patient and understood my needs. I have had to revisit on a couple of occasions to get my glasses adjusted and nothing has been too much trouble for anyone who attended me. I am also very pleased with the sunglasses I had reglazed by yourselves. Thank you. I look forward to seeing you when I have to return again.’

Norma Pearson, Skelton – ‘Mr J. Prouse and his staff are very, very good. Best practice I’ve been to.’

Anoymous – ‘Felt I was part of the process rather than a passive recipient. Good examination etc.’

Margaret Green, Brotton – ‘I saw the Lindberg rimless glasses when I took my husband for an eye test, that was when I decided I would definitely choose them next time. From the time of my eye test to the glasses being ready the staff were excellent, professional and helpful. My new glasses are amazing, I am really pleased with them. I highly recommend Loftus Optical, John Prouse and all the staff.’

Ann Turner, Skelton – ‘Fantastic service. So, so friendly. Explained everything.’

Anonymous – ‘I was pleased with the service I received from Loftus Optical. I had a very thorough test and everyone was very friendly.’

Anonymous – ‘It is good to have an optician in Loftus. The service is very efficient and very professional.’

C.W. Holt, Staithes – ‘Great service, always explains things and is very thorough. Best opticians I have ever been to.’

Anonymous – ‘I was a fool, I went to another optician and I was very dissatisfied and I came back to you. Now I will not go to anyone else. Mr Prouse you are the best as far as I’m concerned.’

Carole Timmins, Staithes – ‘I first used Loftus Optical when it opened, without too many expectations – but completely disenchanted with High Street alternatives. I now wouldn’t consider anywhere else. Everything about the experience from appointment, eye test and selection/fitting of glasses is first class, all made so much more special because of the wonderful staff. They have clearly been well chosen and well trained to put excellent customer service at the forefront of the business. Thank you, once again for my new specs!’

Mavis Williams, Loftus – ‘First class service provided in lovely surroundings. John and the girls are very welcoming and friendly. Always an enjoyable experience topped off with a lovely cuppa!!’

Mr Michael Matthews & Mrs Marjorie Matthews, North Skelton – ‘First class examination, First class service, Very friendly staff, Makes you want to return in the future.’

Mrs Doreen Stimson, Liverton Mines – ‘Always good service. Staff are kind and helpful. All my eye tests have been very thorough by Mr Prouse. Thank you’

Mrs Pauline Hill, Guisborough – ‘As soon as we walked in the door we were made to feel welcome. I was only enquiring about Lindberg glasses. When your assistant showed me lots of different frames to choose from, I could not believe there was so many styles to pick from. I made my appointment for an eye test, which was very good. I am now a proud owner of a pair of Lindberg glasses, which I am very pleased with. Thanks to all the staff at Loftus’.

Mr Anthony Bennett, Brotton – ‘The service and attention was very good. The best point was there was plenty of time to discuss any questions with no feeling or them trying to get you out ASAP, as happens in a lot of other opticians’.

Mrs Mary MacKinnon, Staithes – ‘I would definitely recommend Loftus Optical. I have always received a first class service, all the staff are very welcoming & polite’.

Mrs Maureen Baier, Markse – ‘My first visit was due to an ‘emergency’ and I was very pleased with the visit. I then decided to make yourselves my regular optician and having had my annual review I have been, once again, very pleased all round. I feel very confident that you understand my problems and worries, and my review was done in a relaxed way. I certainly felt I was treated as an individual not just a customer’.

Mr Mike Mckenna, Skelton – Excellent service. Very friendly and efficient, nothing was a problem. It was like visiting friends!’

Mrs Angela Whitaker, Loftus – ‘From entering the shop to walking out with my new spectacles, I found the whole experience wonderfully painless and easy. The staff are very helpful and patient. I would certainly recommend to friends and family. As Arnie says ‘Ill be back’.’

Mrs Dorothy Hodgson, Borrowby – ‘I have been going to Loftus Optical for 3 years. All the staff are always very friendly and helpful. Mr Prouse always gives a thorough eye test and explains everything. He always gives you his time and never rushes you.’

Mr George Horsley, Whitby – ‘All Excellent.’

Mrs Kathleen Horsley, Whitby – ‘Very welcoming and very thorough. Everything, all the different test were explained and care taken. You were not hurried. The eye examination was explained carefully and again you were not rushed. Choice of glasses was given careful consideration & opinions expressed which help me decide. Also it was nice to be offered a coffee & a biscuit. A refreshing change.’

Mrs Shirley Richardson, Easington – I have been attending Loftus Optical for two years now. Previous years I tried several local optician’s but was never happy with my spectacles. Now my optician is very handily situated and I know that I will stay with this practice for as long as I need to visit. John & all of the staff are highly recommended by me.’

Mrs Marjorie Haynes, Liverton Mines – ‘I always receive a very through check from John. I am convinced the glasses I get from you are the best there is and know the service is second to none from john & all the staff’.

Mrs Janice Fox, Guisborough – ‘It was my first visit to Loftus Optical, the staff were so friendly, but I did manage to turn down the chocolates on offer. Mr Prouse was thorough in my eye examination, he explained my digital photograph of my eye wonderfully. In fact I was made to feel special which in this day and age was lovely. I have no hesitation in recommending Loftus Optical’.

Eileen Stanforth, Guisborough – ‘This was my first visit to Loftus Optical and I found the staff to be very helpful and professional. After my eye test I was given plenty of advice and time to choose my frames.’

Mrs Beryl Richardson, Skelton – ‘Politeness, excellent advice, efficiency and very through – these all describe the staff & Mr Prouse. I will certainly continue at this practice’.

D.T. Wilson, Loftus – ‘Quite simple excellent!’

Lynne, Staithes – ‘I was more than happy with the service of Mr Prouse and his team at Loftus Optical. To have this standard of opticians locally is both amazing and lucky. They offer a five star service and I would recommend them to anyone with confidence. I choose the Lindberg rimless glasses as they are comfortable, stylish and different. I don’t know I’m wearing them. The best glasses I have ever worn. Thank you. ’

Annette Hume, Loftus – ‘First time for our eyes to be tested. It was an excellent experience. Staff very helpful and reassuring our eyes were in best shape they can be. Would recommend to anybody who need their eyes testing.’

Pam Bennett, Brotton – ‘I have found the team and service at Loftus Optical to be second to none. Such a friendly environment. John Prouse is really good at listening, the consultation is never rushed and nothing is too much trouble. I always recommend the practice to colleagues, friends and family.’

John Burnley, Easington – ‘Having worn spectacles since the age of 12 (40+ years) I must say that all personal care, attention to detail and amount of time spent in each examination, by all the staff at Loftus Optical, has been most exceptional and by far the best I’ve ever had, many thanks.’

Winifred Craig, Staithes – ‘Each time I have visited I have been treated with the utmost courtesy, kindness and efficiency that anyone could wish for. Everything explained and all worries about my sight listed too. A first class practice.’

John and Marie Moore, Whitby – ‘We have just moved to Whitby. After being with our own optician for many years we were reluctant to change. We are both happy to have found you and hope we can stay with you for many years to come.’

Robert Milnes, Iburndale – ‘Great service by everyone from start to finish. So much better than previous two ‘high street’ opticians. Already recommended Loftus Optical to friends.’

Carolyn Buck, Skelton – ‘With a vast difference in both lenses, I required something that was very light and flexible. Although expensive, Lindberg gave me just what I needed in terms of weight and flexibility.  Staff were very patient and understanding and continued being so, till my glasses were dispensed. Hopefully aftercare service will be equally good.’

Brian Sewell, Guisborough – ‘John and Victoria are always very pleasant, very easy to talk to and really through with your examination. They have also put together an extremely good staff.

The new lenses I purchased were the same type as I had previously had but I was really disappointed in the huge increase in price (does not relate to my state pension increase) in just two years.’

Ann Turner, Skelton – ‘I am from the south, and never in a thousand years would I have thought the treatment and friendliness I received from Loftus Optical. The owner even had his photo with me and in my eighties that made my day. Please anyone who has to attend an optician go to Loftus Optical, fantastic isn’t the word, there are many more things to say. See you soon.’

Anoymous – ‘The service I received was very good.’

Mrs Elizabeth Atkinson, Skinningrove – I think the team at Loftus Optical function like a well-oiled machine. They are efficient, polite and very helpful. The choice of frames are good and some of the brands are really unusual and funky. The examination I have had both times they were needed, was the most through I have ever had at any other opticians. Thank you John and the team.

 

PB, Whitby – Excellent service and care at Loftus Optical. In fifty years of wearing glasses I’ve never had such a through eye sight test or such kind, friendly, patient and expert advice when choosing new frames. After wearing Lindberg frames since 2000 and still going strong, I purchased another pair with transition lenses and they are superb. I am so pleased I found Loftus Optical as Lindberg frames are only available at selected independent opticians. Having a choice of lens quality is another big plus at Loftus Optical. I’ve never been given a choice before and chose a mid-price quality lens for my new frames and to replace the lenses in my old frames. On wearing my glasses I could tell immediately that the lenses were far superior to those offered automatically at ‘chain’ opticians. Full marks too for aftercare service. First time I’ve ever been called to see how I’m getting on with my new glasses! Highly recommend.

Jean Maidens, Skelton – ‘A wonderful second visit. Great service from friendly staff, a very thorough examination and plenty of choice for frames. This time not only lightweight but a beautiful shade of blue, (no more dowdy great granny) I’m already looking forward to next year. Thank you Loftus Optical my outlook on life is much clearer.’

Margaret Barnes, Easington – ‘I have been attending Loftus Optical for many years and have always received excellent and high quality service. John has always given me the best tests I have ever had, using the very latest equipment in pleasant surroundings. His staff have always been most helpful when it came to choosing frames. The consultations have always finished with the best glasses for me. I am very happy to recommend Loftus Optical to everyone who knows me.’

Mrs Brown, Saltburn – ‘Outstanding optician, very trustworthy. Has saved the sight of a member of my family, other opticians missed the obvious signs.’

Dennis Bailey, Loftus – ‘Having visited Loftus Optical on several occasions I was pleased with the approach, attention and service experienced. It seems like going to a social meeting of friends, and as I have already done so, I would recommend the services and care and attention to all my friends. P.S. the coffee’s not bad.’

Mr P. Cawthorne, Marske – ‘The service provided was very friendly. The optician was thorough and fully explained the process and results as we went along. There was no pressure to purchase new spectacles but I chose to do so. They were attentive and patient whilst I chose new spectacles. When the new spectacles arrived they gave great attention to comfort when fitting and adjusting.’

Margaret Wilson, Marske – ‘Having had several years of dissatisfaction from several opticians I decided to give Loftus Optical a try. The eye examination I received was very thorough and Mr Prouse was extremely helpful explaining what my problems actually were. This initial eye test was a couple of years ago but since that time Mr Prouse has endeavoured to resolve previously unexplained problems and consequently my problematic eye sight has been addressed and improved dramatically. I would not wish to go anywhere else. Nothing is too much trouble to either Mr Prouse or his staff.’

Jean Robson, Loftus – ‘My second visit was as thorough as my first, very indepth. John and his girls are all very friendly and always helpful.’

Mr W.G. Bowes, Easington – ‘I felt very relaxed during the eye test. There was no feeling of being rushed, John explained everything clearly and gave good advice on future eye care. After having my eyes tested the young ladies gave me plenty of advice and time when choosing my new glasses. I would recommend Loftus Optical to everyone.’

Margaret Keeler, Brotton – ‘It was you who realised I had macular degeneration, so I’m grateful for that.’

Paul Whiteley, Redcar – ‘Very friendly service, everything was explained, very informative. Was offered tea and chocolate which was a pleasing surprise. An excellent service, I felt relaxed when choosing my glasses.’

Mrs Linda Hunter, Liverton Mines – ‘This was my first visit and felt like I was treated like a valued customer. The staff were so friendly, helpful, efficient and so patient while I tried to choose new glasses and I valued their opinion. I would recommend Loftus Optical to everyone.’

Mrs Jean E. Cook, Easington – ‘Everything you do at your practice is excellent.’

Miss Susie Webber & Mr Andrew Metcalf, Skelton – ‘We are extremely happy with our glasses. The staff are so friendly & helpful’

Jo – ‘Excellent, professional service. I would recommend Loftus Optical to family and friends without any hesitation.’

Mr Harry Noble, Carlin How – ‘Brilliant. Get down the south of England and make yourself a fortune.’

Mr Morris Jacobson, Guisborough – ‘I am delighted with my purchase and would like to highly recommend Loftus Opticians for the dedication to detail of the staff. Well worth a visit.’

Barbara Main, Brotton – ‘I just want to say that I have always found a visit to the opticians somewhat of a trial but Loftus Optical changed all that. The surroundings and the staff were top class and turned my visit into a pleasure instead of a trial. Thank you.’

John Connolly, Skelton – ‘The staff at Loftus Optical are charming, attentive and reassuringly concerned for the well-being of clients, while Mr Prouse is enthusiastic and informative about his subject. His alertness to innovative techniques and research into eyecare together with his good humour are reflected in the caring manner in which his staff approach their visitors. I cannot speak too highly of the appreciation I have for the manner in which I have been treated and I’m delighted to have placed myself in the care of Loftus Optical.’

Gill Richardson, Loftus – ‘Loftus Optical is a professional and welcoming place to visit. Mr Prouse’s examination is extremely thorough and at one appointment he spotted a problem which needed an urgent referral to James Cook. I feel the speed in referring me meant a worrying problem was dealt with quickly and helped save the sight in my right eye. I would recommend Loftus Optical to anyone.’

Chris McIlvenny, Skelton – ‘Excellent team led by John. Very professional examination.’

Anonymous – ‘We are new to the area, so relied on recommendation for an optician. We got this from our neighbour. I was not disappointed. The eye examination was thorough and not rushed at all. I would recommend anyone to your practice.’

Mr Kidd, Whitby – ‘Friendly, knowledgeable and professional. The price I paid was comparable to what I paid three years ago at a high street firm, but the service and product here are superior. I have top quality lenses from a named provider and the anti-glare qualities are fantastic for night driving. It’s really nice to be greeted by your name and to get a personalised service with coffee included. A great business that I am happy to support.’

Jacqueline Schwec, Loftus – ‘My husband and I both use Loftus Optical. It is convenient because we live in Loftus, but also we have realised you receive an individual examination to your needs. A very friendly and a personalised approach which you lack with high street opticians, and also expert and honest advice from all staff. Very pleased customers.’

Philip S. Harvey, Skelton – ‘First Class service and very friendly people. Had a very awful experience at Specsavers, Redcar, so Loftus Optical was a breath of fresh air.’

Anonymous – ‘Quite a few years ago I travelled to work with a man called Arthur Woodrow who Bless him has now passed away. He told me a young man called John Prouse was going to open an Opticians in Loftus high street. He said to me he was a first class optician and a gentleman. He wasn’t wrong! I just wish Arthur was here to see what a success Loftus Optical has become.’

Mrs Glenys Thornton, Brotton – ‘My husband said you were the best, but sadly he died. So this is me having had eye test and very happy with the way I was treated from start to finish. Will see you again in the future. (All being well) Thank you.’

Mr James Timmins, Staithes – ‘I found the service and the standard of the glasses excellent. The optician was very thorough with the preliminary eye test, and the service from the staff was excellent. I would certainly recommend Loftus Optical to anyone requiring optical services.’

Anonymous – ‘The staff at Loftus Optical take all the stress out of a visit to the optician. The atmosphere is relaxed, tests are carried out in an efficient way and explained. Questions are answered in a very friendly patient manner. The whole experience was calm and unrushed – and I got a nice cup of coffee!! Thank you all.’

R.C. – ‘A good and efficient business will soon build up a reputation, dodgy businesses need to advertise!’

C.W. Holt, Staithes – ‘I received excellent service and advice. Always a pleasure to visit the shop as the staff are friendly and helpful.’

Mrs Dorothea Butcher, Skelton – ‘The staff are excellent, friendly, helpful & efficient.’

Mrs Helen Newton, Brotton – ‘Excellent care and service all round. I couldn’t find fault with any aspect of my care.

Mr George Webster, Loftus – ‘Excellent Service.’

Anonymous – ‘I am happy with the service provided and have confidence in all members of staff’.

Miss Lynn Elliott, Skelton – ‘Loftus Optical really take the trouble to get to the bottom of any eye problems. The staff are very polite and friendly.’

Mrs Linda Hunter, Liverton Mines – ‘Loftus Optical are so helpful and friendly. Nothing is trouble for them. They take time to listen to you and spend time helping you pick new glasses and explain the different lens types available. Their costs suit every budget. Very professional service. Will be back.’

Mrs Helen Ward, Loftus – ‘Excellent service as always – made time to ensure correct purchase was made. After care is as good.’

Ms Clothylde Vergnes-Boyce, Loftus – ‘Continuing great service, with excellent customer relations. It’s really good to have an independent local optician in Loftus.’

Mrs Joyce Cawthorne, Marske – ‘I had seen adverts in the local paper and heard good reports about Loftus Optical. As I was dissatisfied with my last optician I thought I would give you a try. The practice is run to the highest standard and good old fashioned courtesy. I got more information in one visit than I had had before in several. Well done.’

Maria Bailey, Easington – ‘Everybody was excellent and understood my problems with lots of people in the waiting room. I wasn’t left waiting for long.’

Anonymous – ‘Simply the best.’

Kit Hansell, Staithes – ‘Always welcoming, relaxed atmosphere, but very professional delivery of service.’

Christine Scott, Loftus – ‘First class service, very friendly staff, would recommend them to anyone.’

Brian Parkes, Easington – ‘Excellent service as usual. You spoil us – we begin to expect this service elsewhere but it does not happen.’

Mrs Welford, Loftus – ‘Everything was explained during a thorough eye test and then an excellent choice of frames at a reasonable price.’

Mr and Mrs Bell, Liverton Mines – ‘Always friendly and helpful. Mr Prouse recognised a problem with my husband’s eyes that another practice had not, resulting in hospital visit, operations on both eyes – result – better sight than he’s had for many years.’

Anonymous – ‘The examination was thorough, the lasses are very pleasant and helpful. It’s nice to be able to shop local.’

Philip Saunby, Brotton – ‘Like buying tyres for your car quality counts, so is purchasing glasses. Loftus Optical provide a first class service. Just entering the shop you feel you are with old friends. All the staff very caring to be 100% sure you are satisfied. Keep up the good work. P.S. You also make a nice coffee.’

Jean Cropper, Brotton – ‘I have found at each visit I was looked after very well. The staff are so polite, tea is offered and even chocolates are there if you fancy and you are never rushed. I found it very relaxing. Well done John Prouse and staff.’

Mrs M. Hoggarth, Easington – ‘I was very pleased with the service I received. A friendly service. Helpful in every way. Would recommend to friends and family.’

Mrs A. Loftus – ‘Most of my life I have been wary about buying new spectacles – I have a small face and am very short-sighted, so the frames I choose sometimes look quite different when they have lenses in them. However, I am much more confident about making a good choice when I visit Loftus Optical. The tests are reassuringly thorough, the time taken to explain any results is welcome, the assistance with choosing frames is genuinely really helpful, and the sourcing of specialist lenses is second-to-none.’

‘The whole practice combines professionalism and health care, with being chic enough to be special without being intimidating!’

K.A.Mellor, Loftus – ‘The eyetest was excellent, very thorough. The customer service was first class and the staff very caring.’

Anonymous – ‘Very friendly and helpful staff, nothing too much trouble. Never have to wait before being seen, pleasure to have eyes tested here!’

Simon Hill, Saltburn – ‘Always listen and are keen to resolve any problems which may arise after sales. Nothing is too much of a problem.’

Mrs J. Gatenby, Loftus – ‘I could not find a fault with the whole procedure from entering the building to receiving my new glasses, well done to everyone.’

Mrs Ann Lightbody, Loftus – ‘As in previous visits I was dealt with in a pleasant, efficient way by ALL staff. Examination was thorough and not rushed. At no time did I feel pressure to hurry up and range of choice for frames is superb. Girls – you are still the A team!’

Eric Taylor, Loftus – ‘Great efficient service with the bonus of being local.’

Mary Harland, Hinderwell – ‘One of the best opticians I’ve ever been to. I’ve worn glasses all of my life since 7. Like opticians used to be, friendly, comfortable, explained everything and I came away feeling I’ve got the right glasses for my eyes. I can go back if I need to and nothing is any trouble – even when they get bent!’

Maureen Baier, Marske – ‘I recently had a problem with one of my eyes which worried me – one phone call and I was seen within 2 hours! I was given a very thorough examination by John who was very re-assuring. To be absolutely sure of his findings he referred me to James Cook where I was seen that week. As John expected all was fine. I have complete trust and faith in his expertise.

The practice is excellent – welcoming and friendly staff – lovely bright décor – good refreshments – 100% all round. Well done!’

Anonymous – ‘I saw the shop when it first opened in Loftus, a much needed and welcome local optician. Smart, inviting, professional and friendly staff. I made my appointment and wished them well in Loftus! The rest is history. I am delighted! John always has time to explain things. His home visits to my mum were thorough, unhurried and patient. We enjoy the chocs, the newsletters and the ‘Lucky Grinkle Teas’ – but please keep the costs competitive, so we can all enjoy the service! Keep up the good work Team Prouse!’

Mrs Yvonne Duck, Skelton – The service I received was excellent. The staff were very friendly & helpful.

Mr Jeremy Risebrow, Easington – Very helpful indeed.

Mrs Sandra Knaggs, Redcar – I did not feel like I was rushed, John and his team took their time with me and I picked the perfect glasses with their help. Would highly recommend.

Mr Dennis Plumb, Redcar – Excellent service in all areas. Explained in great detail tests are being done and why. At the same time you feel you are being treated as an individual and all the attention is on you.

Mrs Sandra Jemson, Marske – All staff are excellent, warm & helpful and the optician is by far the best I have ever dealt with. Not just the eye test but in understanding of your needs. Mr Prouse has an approachable and friendly manor. I wouldn’t go anywhere else! Mr Prouse is the optician I would expect to see if I went to a top London establishment so to find a gentleman of this quality in the north east – Amazing!

D.Burling, Saltburn – ‘If you look good you feel good.’

Anonymous – ‘I was very pleased with the service, the staff were very helpful. Mr Prouse was very thorough. I have been wearing bifocals in the past and am now using varifocals. They have taken some getting used to but I am happier now. They needed an adjustment, which the staff took time to do.’

Irene Sykes, Lealholm –‘I was extremely impressed by the service and professionalism of Loftus Optical. The eye tests given used the most up to date equipment. The choice of frames and lens style was incredible and my new glasses are a pure joy to wear. Both John and the team at Loftus Optical get a big thumbs up from me. Thank you all so much.’

Barbara Coultas, Skinningrove – ‘Great Service. Fabulous team. Would highly recommend.’

Mrs Janice Fox, Guisborough – ‘It was my first visit to Loftus Optical, the staff were so friendly, but I did manage to turn down the chocolates on offer. Mr Prouse was thorough in my eye examination, he explained my digital photograph of my eye wonderfully. In fact I was made to feel special which in this day and age was lovely. I have no hesitation in recommending Loftus Optical’.

Mrs Susan Mount, Easington – ‘I received a friendly professional service which not only tested my eye sight but also assessed my eye health. Everyone was very helpful and answered all my questions and calmed my fears/concerns.’

John Connolly, Skelton – ‘The staff at Loftus Optical are charming, attentive and reassuringly concerned for the well-being of clients, while Mr Prouse is enthusiastic and informative about his subject.

His alertness to innovative techniques and research into eyecare together with his good humour are reflected in the caring manner in which his staff approach their visitors. I cannot speak too highly of the appreciation I have for the manner in which I have been treated and I’m delighted to have placed myself in the care of Loftus Optical.’

Mr & Mrs Holden, Brotton – ‘My wife and I had a joint appointment. All the staff were very friendly and we were offered a coffee when we arrived. The reception staff were very efficient carrying out pre tests prior to Mr Prouse’s examination. This he carried out to a high standard and explained his findings in detail. We were never rushed at any stage and had helpful advice during the selection of our glasses. I would highly recommend this practice.’

Julie Kitson, Stockton – ‘My husband went to Loftus Optical which is miles from our home, I knew after seeing how pleased he was with the service and his glasses, that I would use them too. I did and I’m really glad I did. My eye examination was very thorough and my glasses are excellent.’

Linda – ‘Having just moved from Devon, we needed to find a local optician and perchance, the leaflet arrived in our letterbox, so an appointment was made. Staff very helpful and polite. Will be going for a 2nd appointment.’

Anonymous – ‘Very happy with the service. The staff were very customer friendly and certainly will use your services in the future!’

Stephen Hadfield, Guisborough – ‘From entering the building all the staff were very friendly and helpful, and the optician gave me the most thorough examination I had ever had, and the help I received in choosing my glasses was first class.’

Mike Bird, Lingdale – ‘After going to Specsavers and receiving glasses that were totally wrong and I had lost confidence in them. I came to your opticians, the service I got was like chalk and cheese, a lot better and the glasses I got where excellent.’

M – ‘My visit to the practice was a very good experience made all the better by the friendly and efficient staff. Well done to all of you.’

Susan Tate, Liverton Mines – ‘When I came to see you I was very scared of wearing glasses, but you made me feel at ease.’

Keith Duck, Skelton – ‘The treatment I received was excellent. The staff were understanding and very polite. I would definitely recommend your practice.’

Mr Simpson, Whitby – ‘This was one of the nicest and friendliest opticians I have been to, so helpful, couldn’t recommend it more, have already told a lot of people about it. Well done and thank you.’

Dulcie Johnson, Saltburn – ‘Since needing to wear spectacles I have always used Specsavers, but wanted to feel I had been professionally assessed as did feel I was part of a production line. Loftus Optical is welcoming from the minute you go through the door and I was dealt with in a friendly but professional manner throughout my visit. Having worn spectacles for many years I can honestly say the one I purchased from Loftus Optical are the best fit and vision of any.’

Peter Paterson, Easington – ‘I received very good care. The staff were very helpful.’

Mandy Burton, Skelton – ‘The service I received was excellent. I wanted to try contact lenses, John offered me the opportunity to trial some at no cost. He spent a lot of time and a number of appointments allowing me to try all variations to see which suited me best. Which I doubt I would have received at other chain type opticians. In the end I decided to stick with glasses for now, even thou after 3 trial pairs John offered me one final variation. I may return in the future for that last option!! Thank you so much for the time you dedicated to assisting me. Love the glasses I chose and better still they were in the sale.’

John Hoggarth, Easington – ‘The place is very clean the staff most helpful and explain everything they are doing. The  eye test is very thorough and the optician explains to you exactly what you need and when your glasses arrive the staff make sure that they fit correctly and are comfortable.’

Elaine Morris, Brotton – ‘I was very happy with my visit, everyone was helpful and friendly. I wish I had used Loftus Optical before, there was no rush, very relaxed.’

Mrs Benson, Liverton Mines – ‘Fantastic service and lovely staff.’

Elayne Ghani, Staithes – ‘Very friendly and professional service. Good choice of glasses and very thorough examination given, would definitely recommend.’

Testimonials

R.J. Veal

A very friendly reception and efficient examination. I bought some nice spectacles for a reasonable price.

P. Ord

Loftus Optical did a first class examination and I am highly satisfied with my glasses.

Katie

Very helpful staff.

John Mark Dorgan

The staff are excellent at their job, very friendly. I was able to get or buy a pair of glasses for a reasonable price as I am unemployed. The service from the staff was outstanding. They also gave me great advice on my eyesight. I would be more than happy to use Loftus Optical again in the future.

Pam Bennett

Loftus Optical is a great example of a community-based business going the extra mile for its customers.

David B. Welford

The service I received was very good, both from the Optician and reception. Everything was fully explained in an easy to stand language.

Doreen Stimson

A very good service. Time and care was taken with my examination. It is also nice to have an Opticians within walking distance.

Mrs L. Rex

I called in as I was passing and was offered a test there and then which was great. The test was thorough and explained at each stage. I got a very good discount on my glasses and they were ready within the time stated. On collection they checked for fit and comfort and made some minor alterations which was brilliant. A first class service, I recommend them wholeheartedly. Lucky Loftus, top notch Opticians.

Phyllis Chadwick

I was very happy with the service I received, my new glasses are great and I would recommend Loftus Optical to friends and family. John and the girls were very friendly and made me feel very welcome.

Ian Scott

I was very pleased with the service I received and the very professional examination and would recommend you to anyone. Thank you.

Anonymous

I was very happy with my test. Excellent.

Mrs Bell

I liked the personal touch. While waiting for my husband who couldn’t drive at the time, I was given a nice cup of tea both times, even though the receptionists were busy. They were both friendly and cheerful.

Keith Atterley

Very friendly, helpful and professional service. I will use again and have recommended others already to Loftus Optical.

Kathleen Harland

I was happy with the service and it is good to have an Optician in the town and I hope it is successful.

Anonymous

I found the staff very pleasant and also thought they were very smart. The place was very clean and tidy. This is something I noticed straight away.

J.R. Hoggarth

The staff are very polite and helpful. The examination was very thorough and my new glasses were ready in 5 working days.

Mr & Mrs Lightbody

We were both extremely pleased with our treatment and the resulting spectacles. We would both be delighted to continue dealing with Loftus Optical providing the Optician does not change. He was the one who impressed us as he listened and took his time in dealing with us. Reception/back up staff were caring and friendly. Well done.

Anonymous

The service here is far better than the larger Opticians. I will not be going back to Specsavers.

Mrs T. Bailey

I would recommend Loftus Optical to anyone. I had a thorough eye examination and everyone there was very helpful, even when I had a problem after I had my glasses. I had more tests to get it sorted and there is a good aftercare service at no cost to you. Very happy.

F. Hodgson

I would like to say your practice is excellent. I would advise anyone to come to you. Good luck.

Mr J. Toulson

Because you are local I was able to arrange an appointment which fitted in with my work schedule. I prefer to give my custom to a Loftus shop. Lovely to see a new business in the town. Hope you do well.

Anonymous

A very friendly and thorough examination, better than I had ever had before, with excelled professional treatment.

Anonymous

Very thorough examination, friendly staff and very helpful.

S. Spooner

A friendly, efficient service.

M. Szutrak

I was extremely satisfied with my visit to the Optician. He was very thorough with my examination. I will definitely use him again. My glasses are perfect.

G.M. Westlake

I would thoroughly recommend Loftus Optical, excellent service particularly with aged relatives who needed a domiciliary eye test.

Tom Porter

A great service geared to customer needs in a welcoming and friendly environment. Eye examinations are carried out in a timely and professional manner. A personal service that cannot be matched by larger chains. Well done!

Mrs Denise E. Nesbitt

I am a keen supporter of local businesses, so when I needed new glasses I called in to Loftus Optical, whilst I had a recent prescription the fact that Loftus Optical was on my doorstep meant my glasses would be ready sooner. The prescription I had in my possession had been carried out in what I felt was a hurried manner. Loftus Optical checked my eyes thoroughly and the suggestions made regarding my new glasses meant I could have the rimless range I had wanted but had been told previously that they were unsuitable for my prescription. I felt the time and care I received (on New Years Eve as well) was excellent and I was thoroughly impressed with the subsequent phone calls and follow-up to ensure my glasses were in store in a matter of days. I feel Loftus Optical is an asset to our High Street and surrounding villages. I would highly recommend the friendly, informed, efficient service to all who may need the service of an Optician in the near future.

Belinda Dobson

I received a thorough eye examination and was dealt with by welcoming staff. If people want a price competitive and friendly service then they should look no further!

Janice Bailes

I used Loftus Optical as they are easy to get to with being in my village. I was very pleased with the service I received.

Donald Rose

I highly recommend Loftus Optical for all your spectacle and eye sight needs. The service is excellent and professional and deserves the support of Loftus residents.

Mrs C. Ryder

When I needed an eye test recently I decided to go to Loftus Optical because I like to use the local businesses as much as possible. I was very pleased with the service I received; all the staff are friendly, welcoming and approachable. The eye examination was very thorough, all the procedures were explained and I was satisfied with the advice I was given. If I have a problem with my eyes or glasses at any time I will have no qualms about popping in for advice. I would be happy to recommended Mr John Prouse at Loftus Optical to anyone needing an eye examination.

Mr Trevor Wilkinson

I first came to Loftus Optical to assist with my mothers appointment and whilst there I was impressed with the service. I was not too happy with my own optician so I was more than happy to transfer my custom. This is a decision that I have not regretted.

Anonymous

I was made to feel very welcome. It was such a pleasant experience; I would gladly go every week!!

Mrs Margaret Whitehead

Wonderful to have expert optical advice in East Cleveland and aftercare. Professional to the point my eyes were scanned at James Cook within two weeks, on the recommendation by John Prouse that the scan was needed. The scan showed up Macular Degeneration just as John Prouse predicted. Although in early stages this will prove to help with my treatment.

Violet Dales

I was very pleased with the service I received and it is good to know you don’t have to go out of your own town to get this good service.

Brain P

I was thoroughly satisfied with the friendly and courteous service received and would recommend the practice and I will return there when I need another eye test or more glasses.

Barry Scollett

I was very pleased with the service at Loftus Optical and would certainly use them again.

Anonymous

Overall a very good service, better than Specsavers.

S. Steyert

Friendly, efficient, polite, helpful. Would definitely recommend to family and friends. 100% satisfied.

Terry Ord

Loftus Optical’s the place to go. Get your eye test from a No 1 bro. Choose your frames from a big display – and the two pretty girls will wish you “good day”.”

Anonymous

The service I received from Loftus Optical was excellent from both receptionist and Optician. They were both very helpful. There were plenty of frames to choose from and the prices were very reasonable. I have and would recommend Loftus Optical to both family and friends and plus it is on our door step for the people of Loftus. Thank you again.